Hello,

 

We seem to have very strange EV behaviour.  It affects some users.  We are running EV6SP1 with Outlook 2003 SP1, Exchange 2003 SP2.  One of our users advised that they have gone into one of their folders with Archived emails.  They have double clicked the archived email and receive the error, "The items has not fully downloaded, would you like to mark it for download".  We click Yes but it changes back to a normal Outlook header.  We then try to access it via Archive Explorer and receive an error message "Cannot display the archived item".  Whichever route we try to open the emails, we receive very similar error messages.  It seems as though Enterprise Vault has archived the Outlook Header.  Ive tried to recreate the scenario from my PC to try and archive an Outlook header but it doesn't do it, it fully downloads the message first.

 

Any ideas please?