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Outlook for MAC Add-in Login Issues

Created: 20 Jun 2013 | 4 comments

All,

I'm the process of deploying EV ver. 10.0.3 but I'm running into issues getting Mac Outlook add-in to work. we are currenly running Exchange 2007 with latelest service packs. 

MAC OSX 10.8.4

Microsoft Outlook for MAC 2011 14.2.3

EV Outlook Add-in 10.0.3 (1019)

All Windows workstations are working okay. I have checked permissions in Exchange and everything is configure according to documentation.

Here is some of the errors I get when trying to login with EV add-in.

 

2013-06-20 13:33:56 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 13:33:56 +0000 : 
 Request Headers 
{
    "Content-Length" = 819;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=c74fe17a-2c79-43d5-adab-c19721276e9c; cadata=\"2PwNgdfY+9kA7iAHI3njeSHL76nhFnFNr97fabeL/TZ/O+9eGHHZJL2Zw4u1PuxvjwAHWeDMG+C20hANe3xxYDw==\"";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";
    "User-Agent" = EVClient;
}
2013-06-20 13:33:56 +0000 : Exiting - [Http performRequest:]
2013-06-20 13:33:56 +0000 : Status Code = 500
2013-06-20 13:33:56 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 13:33:56 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]
2013-06-20 13:33:56 +0000 : Exiting - [ExchangeServer getHiddenMessagePREntryIdUsingEWS]
2013-06-20 13:33:56 +0000 : Unable to retrieve hidden message ID from server !!!
2013-06-20 13:33:56 +0000 : Exiting - [ExchangeServer getDesktopSettingsUsingEWSwithError:]
2013-06-20 13:33:56 +0000 : Exiting desktop setting from Exchange 2010
2013-06-20 13:33:56 +0000 : Entering desktop setting for Exchange 2007
2013-06-20 13:33:56 +0000 : URL given by Entourage is wrong so guessing the URL !!!
2013-06-20 13:33:56 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 13:33:56 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 13:33:56 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 13:33:56 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 13:33:56 +0000 : Entering - [Http setDepth]
2013-06-20 13:33:56 +0000 : Exiting - [Http setDepth]
2013-06-20 13:33:56 +0000 : Entering - [Http setUserAgent]
2013-06-20 13:33:56 +0000 : Exiting - [Http setUserAgent]
2013-06-20 13:33:56 +0000 : Entering - [Http setContentType]
2013-06-20 13:33:56 +0000 : Exiting - [Http setContentType]
2013-06-20 13:33:56 +0000 : Entering - [Http setHost]
2013-06-20 13:33:56 +0000 : Exiting - [Http setHost]
2013-06-20 13:33:56 +0000 : Entering - [Http setContentLength]
2013-06-20 13:33:56 +0000 : Exiting - [Http setContentLength]
2013-06-20 13:33:56 +0000 : Entering - [Http setContentData]
2013-06-20 13:33:56 +0000 : Exiting - [Http setContentData]
2013-06-20 13:33:56 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 13:33:56 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 13:33:56 +0000 : Entering - [Http setConnectionType]
2013-06-20 13:33:56 +0000 : Exiting - [Http setConnectionType]
2013-06-20 13:33:56 +0000 : Entering - [Http setConnectionType]
2013-06-20 13:33:56 +0000 : Exiting - [Http setConnectionType]
2013-06-20 13:33:56 +0000 : Exiting - [Http createRequestWith:method:contentData:]
 
Any help or ideas will be appreciated.
 
Alex
Operating Systems:

Comments 4 CommentsJump to latest comment

jim leggett's picture

Hi AlexE,

 

Can you perform the following:

 

Clear the EnterpriseVault.log

Then launch Outlook.

Then attempt to sign into the EV tool bar.

When it fails then collect the log and post it here.

 

All this snippet is telling us is that there is a webserver error with

https://owa.egov.com/EWS/Exchange.asmx. There might be going on that we can look at if we have the entire trace for the login action.

Principal Technical Support Engineer for Enterprise Vault

AlexE's picture

 

2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread updateDesktopSettings]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to update the DesktopSettings
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread updateDesktopSettings]
2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:00 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:00 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:02 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:02 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:03 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:03 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:03 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:06 +0000 : Entering - [ApplicationDelegate onBtnLoginAction]
2013-06-20 15:43:06 +0000 : Entering : [ClientBroker performLogin]
2013-06-20 15:43:06 +0000 : Entering : [ClientBroker getSelectedMailExchangeProperties]
2013-06-20 15:43:06 +0000 : Selected account info : {
    AccountID = 1;
    Domain = nicusa;
    Email = "aechavarria@egov.com";
    FullName = "Echavarria, Alex";
    Name = Egov;
    SearchBase = "";
}
2013-06-20 15:43:06 +0000 : Exchange server setting : {
    "Exchange ID" = aechavarria;
    "Exchange Server Address" = "https://owa.egov.com/ews/exchange.asmx";
    "Exchange Server RequiresSSL" = true;
    "Exchange Sever Sever Port" = 443;
    "Exchange Sever Use Kerberos Authentication" = false;
}
2013-06-20 15:43:06 +0000 : Exiting : [ClientBroker getSelectedMailExchangeProperties]
2013-06-20 15:43:06 +0000 : Entering : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]
2013-06-20 15:43:06 +0000 : Exiting : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]
2013-06-20 15:43:06 +0000 : Entering - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]
2013-06-20 15:43:06 +0000 : Exiting - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]
2013-06-20 15:43:06 +0000 : Exiting : [ClientBroker performLogin]
2013-06-20 15:43:06 +0000 : Exiting - [ApplicationDelegate onBtnLoginAction]
2013-06-20 15:43:13 +0000 : Entering - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:13 +0000 : Entering : [ClientBroker performLoginWithUserInfoDictionary:]
2013-06-20 15:43:13 +0000 : Entering : [ClientBroker getSelectedMailExchangeProperties]
2013-06-20 15:43:13 +0000 : Selected account info : {
    AccountID = 1;
    Domain = nicusa;
    Email = "aechavarria@egov.com";
    FullName = "Echavarria, Alex";
    Name = Egov;
    SearchBase = "";
}
2013-06-20 15:43:13 +0000 : Exchange server setting : {
    "Exchange ID" = aechavarria;
    "Exchange Server Address" = "https://owa.egov.com/ews/exchange.asmx";
    "Exchange Server RequiresSSL" = true;
    "Exchange Sever Sever Port" = 443;
    "Exchange Sever Use Kerberos Authentication" = false;
}
2013-06-20 15:43:13 +0000 : Exiting : [ClientBroker getSelectedMailExchangeProperties]
2013-06-20 15:43:13 +0000 : Entering : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]
2013-06-20 15:43:13 +0000 : Exiting : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]
2013-06-20 15:43:13 +0000 : Entering : [ClientBroker performLoginWithUserInfo:usingConnection:saveCredentials]
2013-06-20 15:43:13 +0000 : Entering - [ClientBroker getDesktopSettings:usingConnection:]
2013-06-20 15:43:13 +0000 : Entering : [ClientBroker getExchangeDesktopSettings:usingConnection:error:]
2013-06-20 15:43:13 +0000 : Creating new object of ExchangeServer [290311008]
2013-06-20 15:43:13 +0000 : Entering - [ExchangeServer getExchangeDesktopSettingsFor:usingConnection:]
2013-06-20 15:43:13 +0000 : Entering - [ExchangeServer validateCredentialFor:error:]
2013-06-20 15:43:13 +0000 : Entering - [ExchangeServer validateCredentialUsingEWS:error:]
2013-06-20 15:43:13 +0000 : Entering - [ExchangeServer createSoapEnvelopeWithRequest:ExchangeServer2007:]
2013-06-20 15:43:13 +0000 : Exiting - [ExchangeServer createSoapEnvelopeWithRequest:ExchangeServer2007:]
2013-06-20 15:43:13 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:13 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:13 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:13 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:13 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:13 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:13 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:13 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:13 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:13 +0000 : Entering - [Http setHost]
2013-06-20 15:43:13 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:13 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:13 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:13 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:13 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:13 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:13 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:13 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:13 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:13 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:13 +0000 : 
 Request Headers 
{
    "Content-Length" = 706;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:14 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:14 +0000 : failed Authentication...
2013-06-20 15:43:14 +0000 : Status Code = 401
2013-06-20 15:43:14 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:14 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:14 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:14 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:14 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:14 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:14 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:14 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:14 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:14 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:14 +0000 : Entering - [Http setHost]
2013-06-20 15:43:14 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:14 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:14 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:14 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:14 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:14 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:14 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:14 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:14 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:14 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:14 +0000 : 
 Request Headers 
{
    "Content-Length" = 706;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:14 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:14 +0000 : Authentication failure, retrying with user credentials authCount = 0
2013-06-20 15:43:14 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:14 +0000 : UserName = aechavarria, Domain = nicusa
2013-06-20 15:43:14 +0000 : Authentication Method = NTLM
2013-06-20 15:43:14 +0000 : Authentication Requires UserName And Password
2013-06-20 15:43:14 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:14 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:14 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:14 +0000 : 
 Request Headers 
{
    "Content-Length" = 706;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:15 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:15 +0000 : Authentication failure, retrying with user credentials authCount = 1
2013-06-20 15:43:15 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:15 +0000 : UserName = aechavarria, Domain = nicusa
2013-06-20 15:43:15 +0000 : Authentication Method = NTLM
2013-06-20 15:43:15 +0000 : Authentication Requires UserName And Password
2013-06-20 15:43:15 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:15 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:15 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:15 +0000 : 
 Request Headers 
{
    "Content-Length" = 706;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:15 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:15 +0000 : Status Code = 200
2013-06-20 15:43:15 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:15 +0000 : Response xml for GetFolder <?xml version="1.0" encoding="utf-8" standalone="yes"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><t:ServerVersionInfo xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" MajorVersion="8" MinorVersion="3" MajorBuildNumber="297" MinorBuildNumber="0" Version="Exchange2007_SP1"></t:ServerVersionInfo></soap:Header><soap:Body><m:GetFolderResponse xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages"><m:ResponseMessages><m:GetFolderResponseMessage ResponseClass="Success"><m:ResponseCode>NoError</m:ResponseCode><m:Folders><t:Folder><t:FolderId Id="AQMkAGJlOGQxOGU3LTNiNTAtNDNjZC04NDhkLWUzMjQ5MzZiM2YyZgAuAAADDJtDSWKygUOiVgSRFAL5LwEA5xa94EZ1wUKKKK647JADBgAeZhZO0wAAAA==" ChangeKey="AQAAABYAAADnFr3gRnXBQooorrjskAMGAIe/+3Ba"></t:FolderId></t:Folder></m:Folders></m:GetFolderResponseMessage></m:ResponseMessages></m:GetFolderResponse></soap:Body></soap:Envelope>
2013-06-20 15:43:15 +0000 : Exiting - [ExchangeServer validateCredentialUsingEWS:error:]
2013-06-20 15:43:15 +0000 : Exiting - [ExchangeServer validateCredentialFor:error:]
2013-06-20 15:43:15 +0000 : Valid Username and Password
2013-06-20 15:43:15 +0000 : username for fetching desktop settings aechavarria
2013-06-20 15:43:15 +0000 : Sending form based authentication request
2013-06-20 15:43:15 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:15 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:15 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:15 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:15 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:15 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:15 +0000 : Entering - [Http setHost]
2013-06-20 15:43:15 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:15 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:15 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:15 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:15 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:15 +0000 : 
 Request URL 
https://owa.egov.com/exchweb/bin/auth/owaauth.dll
2013-06-20 15:43:15 +0000 : 
 Request Headers 
{
    "Content-Length" = 173;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:15 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:15 +0000 : Status Code = 404
2013-06-20 15:43:15 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:15 +0000 : Sending form based authentication request
2013-06-20 15:43:15 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:15 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:15 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:15 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:15 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:15 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:15 +0000 : Entering - [Http setHost]
2013-06-20 15:43:15 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:15 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:15 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:15 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:15 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:15 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:15 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:15 +0000 : 
 Request URL 
https://owa.egov.com/owa/auth/owaauth.dll
2013-06-20 15:43:15 +0000 : 
 Request Headers 
{
    "Content-Length" = 173;
    "Content-Type" = "text/xml; charset=utf-8";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:16 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:16 +0000 : Status Code = 302
2013-06-20 15:43:16 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:16 +0000 : Entering desktop setting for Exchange 2010
2013-06-20 15:43:16 +0000 : Entering - [ExchangeServer getDesktopSettingsUsingEWSwithError:]
2013-06-20 15:43:16 +0000 : Entering - [ExchangeServer getHiddenMessagePREntryIdUsingEWS]
2013-06-20 15:43:16 +0000 : Entering - [ExchangeServer createSoapEnvelopeForExchange2010WithRequest:]
2013-06-20 15:43:16 +0000 : Exiting - [ExchangeServer createSoapEnvelopeForExchange2010WithRequest:]
2013-06-20 15:43:16 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]
2013-06-20 15:43:16 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:16 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:16 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:16 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:16 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:16 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:16 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:16 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:16 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:16 +0000 : Entering - [Http setHost]
2013-06-20 15:43:16 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:16 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:16 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:16 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:16 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:16 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:16 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:16 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:16 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:16 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:16 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:16 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:16 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:16 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:16 +0000 : 
 Request Headers 
{
    "Content-Length" = 819;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:16 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:16 +0000 : Authentication failure, retrying with user credentials authCount = 0
2013-06-20 15:43:16 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:16 +0000 : UserName = aechavarria, Domain = nicusa
2013-06-20 15:43:16 +0000 : Authentication Method = NTLM
2013-06-20 15:43:16 +0000 : Authentication Requires UserName And Password
2013-06-20 15:43:16 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:16 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:16 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:16 +0000 : 
 Request Headers 
{
    "Content-Length" = 819;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:17 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:17 +0000 : Authentication failure, retrying with user credentials authCount = 1
2013-06-20 15:43:17 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:17 +0000 : UserName = aechavarria, Domain = nicusa
2013-06-20 15:43:17 +0000 : Authentication Method = NTLM
2013-06-20 15:43:17 +0000 : Authentication Requires UserName And Password
2013-06-20 15:43:17 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]
2013-06-20 15:43:17 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:17 +0000 : 
 Request URL 
https://owa.egov.com/EWS/Exchange.asmx
2013-06-20 15:43:17 +0000 : 
 Request Headers 
{
    "Content-Length" = 819;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:17 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:17 +0000 : Status Code = 500
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Exiting - [ExchangeServer getHiddenMessagePREntryIdUsingEWS]
2013-06-20 15:43:17 +0000 : Unable to retrieve hidden message ID from server !!!
2013-06-20 15:43:17 +0000 : Exiting - [ExchangeServer getDesktopSettingsUsingEWSwithError:]
2013-06-20 15:43:17 +0000 : Exiting desktop setting from Exchange 2010
2013-06-20 15:43:17 +0000 : Entering desktop setting for Exchange 2007
2013-06-20 15:43:17 +0000 : URL given by Entourage is wrong so guessing the URL !!!
2013-06-20 15:43:17 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:17 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:17 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:17 +0000 : Entering - [Http setHost]
2013-06-20 15:43:17 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:17 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:17 +0000 : 
 Request URL 
https://owa.egov.com/exchange/aechavarria@egov.com
2013-06-20 15:43:17 +0000 : 
 Request Headers 
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:17 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:17 +0000 : Status Code = 501
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Unable to create XML Document from response
2013-06-20 15:43:17 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Unable to retrieve inbox URI from server so trying with a different URL  !!!
2013-06-20 15:43:17 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:17 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:17 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:17 +0000 : Entering - [Http setHost]
2013-06-20 15:43:17 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:17 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:17 +0000 : 
 Request URL 
https://owa.egov.com/exchange/aechavarria
2013-06-20 15:43:17 +0000 : 
 Request Headers 
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:18 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:18 +0000 : Status Code = 501
2013-06-20 15:43:18 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:18 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:18 +0000 : Unable to create XML Document from response
2013-06-20 15:43:18 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:18 +0000 : Exiting desktop setting from Exchange 2007
2013-06-20 15:43:18 +0000 : Entering desktop setting for Exchange 2003
2013-06-20 15:43:18 +0000 : URL given by Entourage is wrong so guessing the URL !!!
2013-06-20 15:43:18 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:18 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:18 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:18 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:18 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:18 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:18 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:18 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:18 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:18 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:18 +0000 : Entering - [Http setHost]
2013-06-20 15:43:18 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:18 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:18 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:18 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:18 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:18 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:18 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:18 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:18 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:18 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:18 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:18 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:18 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:18 +0000 : 
 Request URL 
https://owa.egov.com/exchange/aechavarria@egov.com
2013-06-20 15:43:18 +0000 : 
 Request Headers 
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:19 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:19 +0000 : Status Code = 501
2013-06-20 15:43:19 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:19 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:19 +0000 : Unable to create XML Document from response
2013-06-20 15:43:19 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:19 +0000 : Unable to retrieve inbox URI from server so trying with a different URL  !!!
2013-06-20 15:43:19 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:19 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:19 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:19 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:19 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:19 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:19 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:19 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:19 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:19 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:19 +0000 : Entering - [Http setHost]
2013-06-20 15:43:19 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:19 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:19 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:19 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:19 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:19 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:19 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:19 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:19 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:19 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:19 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:19 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:19 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:19 +0000 : 
 Request URL 
https://owa.egov.com/exchange/aechavarria
2013-06-20 15:43:19 +0000 : 
 Request Headers 
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:19 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:19 +0000 : Status Code = 501
2013-06-20 15:43:19 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:19 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:19 +0000 : Unable to create XML Document from response
2013-06-20 15:43:19 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:19 +0000 : Exiting desktop setting from Exchange 2003
2013-06-20 15:43:19 +0000 : Error while getting desktop settings, setting it to nil
2013-06-20 15:43:19 +0000 : Exiting - [ExchangeServer getExchangeDesktopSettingsFor:usingConnection:]
2013-06-20 15:43:19 +0000 : Exiting : [ClientBroker getExchangeDesktopSettings:usingConnection:error:]
2013-06-20 15:43:19 +0000 : Login Error
2013-06-20 15:43:19 +0000 : Entering : [ClientBroker presentError:]
2013-06-20 15:43:19 +0000 : Entering : [ClientBroker showAlertWindowForError:withInformation]
2013-06-20 15:43:20 +0000 : Exiting : [ClientBroker showAlertWindowForError:withInformation]
2013-06-20 15:43:20 +0000 : Exiting : [ClientBroker presentError:]
2013-06-20 15:43:20 +0000 : Entering - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]
2013-06-20 15:43:20 +0000 : Exiting - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]
2013-06-20 15:43:20 +0000 : Exiting - [ClientBroker getDesktopSettings:usingConnection:]
2013-06-20 15:43:20 +0000 : Login Failure..
2013-06-20 15:43:20 +0000 : Exiting : [ClientBroker performLoginWithUserInfo:usingConnection:saveCredentials]
2013-06-20 15:43:20 +0000 : Exiting : [ClientBroker performLoginWithUserInfoDictionary:]
2013-06-20 15:43:20 +0000 : Exiting - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:21 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:21 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:21 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:21 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:21 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:21 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:21 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:21 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:21 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : Entering - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:22 +0000 : Entering - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:22 +0000 : Exiting - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:22 +0000 : Exiting - [ApplicationDelegate onViewMailAction]
2013-06-20 15:43:22 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:22 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:22 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:22 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:22 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:23 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:23 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:23 +0000 : Exiting - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : Entering - [BackgroundActionThread registerMailClients]
2013-06-20 15:43:23 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients
2013-06-20 15:43:23 +0000 : Exiting - [BackgroundActionThread registerMailClients]
 
jim leggett's picture

HI AlexE,

 

So here is the section we are concerned with:

We are attempting to connect to the Inbox for the user so that we can read the hidden message.

For exchange 2007 we attempt to connect via webdav and not EWS due to a limitation on EWS and exchange 2007. From the log we can see that we are attempting to connect to

https://owa.egov.com/exchange/aechavarria@egov.com
 

Then we get a 501 error. You will probably see this on the IIS logs of the Exchange server as well.

But I would attempt to verify functionality first.

Perhaps from the Mac ensure you can make a webdav connection to https://owa.egov.com/exchange/aechavarria@egov.com
 

 

See the following:  http://www.ehow.com/how_8418268_use-webdav-mac.html

If that doesn't work then it could be the mac or the exchange server.

So you can attempt to map a drive from a windows machine to https://owa.egov.com/exchange/aechavarria@egov.com
 

In the map network drive wizard select 'Connect to a WebSite that you can use to ...................'

It should connect to the inbox and you should be able to brows the contents of the inbox and see a bunch of .eml files.

See if you can browse other folders as well like 'Sent' etc. But if it works then that tells you that the Exchange VD is ok.

 

 

 

 

2013-06-20 15:43:17 +0000 : Entering desktop setting for Exchange 2007
2013-06-20 15:43:17 +0000 : URL given by Entourage is wrong so guessing the URL !!!
2013-06-20 15:43:17 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:17 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:17 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:17 +0000 : Entering - [Http setHost]
2013-06-20 15:43:17 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:17 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:17 +0000 :
 Request URL
https://owa.egov.com/exchange/aechavarria@egov.com
2013-06-20 15:43:17 +0000 :
 Request Headers
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:17 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:17 +0000 : Status Code = 501
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Unable to create XML Document from response
2013-06-20 15:43:17 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Unable to retrieve inbox URI from server so trying with a different URL  !!!
2013-06-20 15:43:17 +0000 : Entering - [ExchangeServer getInboxURI:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:17 +0000 : Entering - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http setDepth]
2013-06-20 15:43:17 +0000 : Exiting - [Http setDepth]
2013-06-20 15:43:17 +0000 : Entering - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Exiting - [Http setUserAgent]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentType]
2013-06-20 15:43:17 +0000 : Entering - [Http setHost]
2013-06-20 15:43:17 +0000 : Exiting - [Http setHost]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentLength]
2013-06-20 15:43:17 +0000 : Entering - [Http setContentData]
2013-06-20 15:43:17 +0000 : Exiting - [Http setContentData]
2013-06-20 15:43:17 +0000 : Entering - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Exiting - [Http addTranslateHeader]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Entering - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http setConnectionType]
2013-06-20 15:43:17 +0000 : Exiting - [Http createRequestWith:method:contentData:]
2013-06-20 15:43:17 +0000 : Entering - [Http performRequest:]
2013-06-20 15:43:17 +0000 :
 Request URL
https://owa.egov.com/exchange/aechavarria
2013-06-20 15:43:17 +0000 :
 Request Headers
{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=bb33e0cf-e902-41e3-a187-bd99eed3f710; cadata=\"1SKLvS6VvmqqaX5ElAU9TTRBOi3tZVKT0MPDiUSoNg8rN1rop+2wOJvVjaegXyGXDg1R7TjSmydh0wKa4fcyDGQ==\"";
    Depth = 0;
    Host = "owa.egov.com";
    "User-Agent" = EVClient;
}
2013-06-20 15:43:18 +0000 : Exiting - [Http performRequest:]
2013-06-20 15:43:18 +0000 : Status Code = 501
2013-06-20 15:43:18 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]
2013-06-20 15:43:18 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]
2013-06-20 15:43:18 +0000 : Unable to create XML Document from response
2013-06-20 15:43:18 +0000 : Exiting - [ExchangeServer getInboxURI:]
2013-06-20 15:43:18 +0000 : Exiting desktop setting from Exchange 2007

Principal Technical Support Engineer for Enterprise Vault

AlexE's picture

Jim,

I've tried your suggestions for connecting to WebDav services in exchange and it does NOT work.

I know WebDav services are NOT enabled by default on Exchange 2007, so I would need to see if just enabling services will be enough to get EV client to work.

according to Symantec support EV client uses HTTP Verbs but they are NOT able to provide me the HTTP Verbs used by EV.

do you have any links for configurating WebDav for EV?

 

Thank you once again.

 

Alex