Outlook Plug-in Asking for Password

Can you post a client trace of this happening?

One thing to note is that when the Outlook Add-in for EV sees that RPC over HTTP is configured in the Outlook profile, regardless of whether it's in use or not, it will revert to the "lite" functionality, which is HTTP based.  When in this mode, a direct connection will be attempted to the EV server, but if that fails, depending on the version of Exchange we will try what has been configured for the RPC over HTTP proxy URL.

Also what version of Exchange is this?

Thanks Rob,

It is Exchange 2007. EV version is 8.0 SP1.

Do you need the trace log at the time password prompt appears or do you want to see the general behaviour? Because it would be hard to catch a log since password window appears randomly.

hmm I'm not sure, but are these people Vault Cache enabled?  It could be trying to authenticate for updates to that.. which is why you may only see it randomly.

If you can post a general client log, that would be fine ...  then we can see what is happening (ensure you've got full logging enabled though please)

Hello Rob,
Yes Vault Cache is enabled.
Customer is complaning about that it is not remembering the password.
Here's some part of the logs, I hope it'd be enough:
03/09/2009 12:16:06.609[5052]: Log file created (level 3).
03/09/2009 12:16:06.610[5052]: CDesktop::FinalConstruct: 0x0
03/09/2009 12:16:06.611[5052]: DesktopCommonConfig::LogonToMAPI: 0x0
03/09/2009 12:16:06.679[5052]: ~DesktopCommonConfig::LogonToMAPI: 0x0
03/09/2009 12:16:06.680[5052]: Connections now on Desktop object: 1
03/09/2009 12:16:06.681[5052]: ~CDesktop::FinalConstruct: 0x0
03/09/2009 12:16:06.682[5052]: DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:06.683[5052]: RPC over HTTP is enabled (flags = 39)
03/09/2009 12:16:06.684[5052]: ~DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:06.685[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:06.685[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:06.686[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:06.686[5052]: DesktopCommonConfig::OpenDesktopSettingsAttachment: 0x0
03/09/2009 12:16:06.687[5052]: GetMsgStoresTable: 0x0
03/09/2009 12:16:06.687[5052]: Mailboxes: 1
03/09/2009 12:16:06.688[5052]: Name: Mailbox - xyz
03/09/2009 12:16:06.695[5052]: OpenMsgStore: 0x0
03/09/2009 12:16:06.695[5052]: DesktopCommonConfig::OpenDesktopSettingsAttachmentInStore: 0x0
03/09/2009 12:16:06.786[5052]: ~DesktopCommonConfig::OpenDesktopSettingsAttachmentInStore: 0x0
03/09/2009 12:16:06.786[5052]: ~DesktopCommonConfig::OpenDesktopSettingsAttachment: 0x0
03/09/2009 12:16:06.787[5052]: DesktopCommonConfig::GetMailUserProperty: 0x0
03/09/2009 12:16:06.787[5052]: ~DesktopCommonConfig::GetMailUserProperty: 0x8004010F
03/09/2009 12:16:06.788[5052]: DesktopCommonConfig::GetAttachmentLastModifiedTime
03/09/2009 12:16:06.788[5052]: ~DesktopCommonConfig::GetAttachmentLastModifiedTime
03/09/2009 12:16:06.788[5052]: DesktopCommonConfig::PopulateSettingsCache
03/09/2009 12:16:06.840[5052]: ~DesktopCommonConfig::PopulateSettingsCache
03/09/2009 12:16:06.999[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:06.999[5052]:     Desktop Setting: DCOMOverrideRPCHTTP
03/09/2009 12:16:06.999[5052]:     No Value
03/09/2009 12:16:07.000[5052]: ~DesktopCommonConfig::GetSetting: 0x1
03/09/2009 12:16:07.000[5052]:  DCOMOverrideRPCHTTP = 0 [default]
03/09/2009 12:16:07.000[5052]: ~DesktopCommonConfig::GetConfigValue: 0x1
03/09/2009 12:16:07.002[5052]: CCommands::InstallCommands: 0x0
03/09/2009 12:16:07.002[5052]: DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:07.002[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.002[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.003[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.003[5052]:     Desktop Setting: SERVERVERSION
03/09/2009 12:16:07.004[5052]:     Value: 8.01
03/09/2009 12:16:07.004[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.004[5052]: ~DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:07.004[5052]: DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:07.005[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.005[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.005[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.006[5052]:     Desktop Setting: USERSCANDELETEITEMS
03/09/2009 12:16:07.006[5052]:     Value: 1
03/09/2009 12:16:07.006[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.007[5052]: ~DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:07.007[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.007[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.008[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.008[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.008[5052]:     Desktop Setting: RPCOVERHTTPRESTRICTIONS
03/09/2009 12:16:07.009[5052]:     Value: 0
03/09/2009 12:16:07.009[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.009[5052]:  RPCOVERHTTPRESTRICTIONS = 0 [Desktop Setting]
03/09/2009 12:16:07.010[5052]: ~DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.010[5052]: DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:07.010[5052]: ~DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:07.011[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.011[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.011[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.012[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.012[5052]:     Desktop Setting: ENABLEDELETEKEYHOOK
03/09/2009 12:16:07.012[5052]:     No Value
03/09/2009 12:16:07.013[5052]: ~DesktopCommonConfig::GetSetting: 0x1
03/09/2009 12:16:07.013[5052]:  ENABLEDELETEKEYHOOK = 1 [default]
03/09/2009 12:16:07.013[5052]: ~DesktopCommonConfig::GetConfigValue: 0x1
03/09/2009 12:16:07.014[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.014[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.015[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.015[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.015[5052]:     Desktop Setting: DELETEORIGINALITEM
03/09/2009 12:16:07.016[5052]:     Value: 2
03/09/2009 12:16:07.016[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.016[5052]:  DELETEORIGINALITEM = 2 [Desktop Setting]
03/09/2009 12:16:07.017[5052]: ~DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.017[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.017[5052]: DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:07.018[5052]: DesktopCommon::OpenDefaultStore: 0x0
03/09/2009 12:16:07.026[5052]: ~DesktopCommon::OpenDefaultStore: 0x0
03/09/2009 12:16:07.244[5052]: Store key is SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE
03/09/2009 12:16:07.421[5052]: ~DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:07.421[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.421[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.422[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.422[5052]:     Desktop Setting: OVNoManualArchiveInserts
03/09/2009 12:16:07.422[5052]:     No Value
03/09/2009 12:16:07.423[5052]: ~DesktopCommonConfig::GetSetting: 0x1
03/09/2009 12:16:07.423[5052]:  OVNoManualArchiveInserts = 0 [default]
03/09/2009 12:16:07.423[5052]: ~DesktopCommonConfig::GetConfigValue: 0x1
03/09/2009 12:16:07.424[5052]:   CCommands::InstallCommands: Installing keyboard hook
03/09/2009 12:16:07.424[5052]: CDesktop::LoadLangResourceDLL
03/09/2009 12:16:07.424[5052]: CDesktop::GetOutlookApp: 0x0
03/09/2009 12:16:07.658[5052]: ~CDesktop::GetOutlookApp: 0x0
03/09/2009 12:16:07.766[5052]: Office LCID = 0x0409
03/09/2009 12:16:07.767[5052]: CValkyrie::LoadLangResourceDLL
03/09/2009 12:16:07.767[5052]: ModulePath: [C:\Program Files\Enterprise Vault\EVClient\valkyrie.dll]
03/09/2009 12:16:07.768[5052]: CValkyrie::GetResourceDllList
03/09/2009 12:16:07.768[5052]:   File pattern: [C:\Program Files\Enterprise Vault\EVClient\valkyrie_*.dll]
03/09/2009 12:16:07.769[5052]: ~CValkyrie::GetResourceDllList
03/09/2009 12:16:07.769[5052]: Found 0 Desktop resource DLLs
03/09/2009 12:16:07.769[5052]: No resource module was loaded and the default English resources in Valkyrie.dll will be used.
03/09/2009 12:16:07.770[5052]: ~CValkyrie::LoadLangResourceDLL
03/09/2009 12:16:07.770[5052]: ~CDesktop::LoadLangResourceDLL
03/09/2009 12:16:07.770[5052]: CDesktop::GetOLConnectionState: 0x0
03/09/2009 12:16:07.822[5052]:     Outlook Exchange Connection Mode: 6
03/09/2009 12:16:07.822[5052]: ~CDesktop::GetOLConnectionState: 0x0
03/09/2009 12:16:07.823[5052]: Outlook cached Exchange mode detected
03/09/2009 12:16:07.826[5052]: DesktopCommonConfig::GetConfigStringValue: 0x0
03/09/2009 12:16:07.826[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.826[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.827[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.827[5052]:     Desktop Setting: MAILBOXTYPE
03/09/2009 12:16:07.828[5052]:     Value: PrimaryUser
03/09/2009 12:16:07.828[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.828[5052]:  MAILBOXTYPE = PrimaryUser [Desktop Setting]
03/09/2009 12:16:07.829[5052]: ~DesktopCommonConfig::GetConfigStringValue: 0x0
03/09/2009 12:16:07.829[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.829[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.830[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.830[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.830[5052]:     Desktop Setting: RemovePSTEntries
03/09/2009 12:16:07.831[5052]:     No Value
03/09/2009 12:16:07.831[5052]: ~DesktopCommonConfig::GetSetting: 0x1
03/09/2009 12:16:07.831[5052]:  RemovePSTEntries = 0 [default]
03/09/2009 12:16:07.832[5052]: ~DesktopCommonConfig::GetConfigValue: 0x1
03/09/2009 12:16:07.832[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.832[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.833[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.833[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:07.833[5052]:     Desktop Setting: MARKPSTS
03/09/2009 12:16:07.834[5052]:     Value: 1
03/09/2009 12:16:07.834[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:07.834[5052]:  MARKPSTS = 1 [Desktop Setting]
03/09/2009 12:16:07.834[5052]: ~DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:07.835[5052]: DesktopCommon::OpenStoreOfType: 0x0
03/09/2009 12:16:07.836[5052]: ~DesktopCommon::OpenStoreOfType: 0x0
03/09/2009 12:16:07.836[5052]: CDesktop::MarkPSTs: 0x0
03/09/2009 12:16:07.836[5052]: CStore::OpenIPMSubtree: 0x0
03/09/2009 12:16:09.707[5052]: ~CStore::OpenIPMSubtree: 0x0
03/09/2009 12:16:09.730[5052]: GetMsgStoresTable: 0x0
03/09/2009 12:16:09.731[5052]:
03/09/2009 12:16:09.731[5052]: Number of Personal Stores: 2
03/09/2009 12:16:09.731[5052]: Checking Personal Store: Devrim 2008
03/09/2009 12:16:09.731[5052]:                          PST is already marked
03/09/2009 12:16:09.732[5052]: Checking Personal Store: Devrim 2009
03/09/2009 12:16:09.732[5052]:                          PST is already marked
03/09/2009 12:16:09.733[5052]: ~CDesktop::MarkPSTs: 0x0
03/09/2009 12:16:09.733[5052]: MarkPSTs returned: 0x0
03/09/2009 12:16:09.733[5052]: DesktopLogging::LogSystemInformation: 0x0
03/09/2009 12:16:09.734[5052]: DesktopCommon::GetClientDLLVersion: 0x0
03/09/2009 12:16:09.775[5052]: ~DesktopCommon::GetClientDLLVersion: 0x0
03/09/2009 12:16:09.776[5052]: DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:09.776[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:09.791[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:09.792[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:09.792[5052]:     Desktop Setting: SERVERVERSION
03/09/2009 12:16:09.792[5052]:     Value: 8.01
03/09/2009 12:16:09.793[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:09.793[5052]: ~DesktopConfig::GetSetting: 0x0
03/09/2009 12:16:09.793[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:09.794[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:09.794[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:09.794[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:09.795[5052]:     Desktop Setting: USESELFINSTALLFUNCT
03/09/2009 12:16:09.795[5052]:     Value: 1
03/09/2009 12:16:09.795[5052]: ~DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:09.796[5052]:  USESELFINSTALLFUNCT = 1 [Desktop Setting]
03/09/2009 12:16:09.796[5052]: ~DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:09.796[5052]:
03/09/2009 12:16:09.797[5052]: Environment:
03/09/2009 12:16:09.797[5052]:     Enterprise Vault Client 8.0.2.1713.0 (HTTP)
03/09/2009 12:16:09.797[5052]:     Microsoft Windows Vista Professional Service Pack 2 (Build 6002)
03/09/2009 12:16:09.798[5052]: Intel(R) Core(TM)2 Duo CPU     T7700  @ 2.40GHz x86 Family 6 Model 15 Stepping 11;
03/09/2009 12:16:09.798[5052]:     Microsoft Outlook 2007
03/09/2009 12:16:09.799[5052]: CDesktop::GetOLConnectionState: 0x0
03/09/2009 12:16:09.799[5052]:     Outlook Exchange Connection Mode: 8
03/09/2009 12:16:09.799[5052]: ~CDesktop::GetOLConnectionState: 0x0
03/09/2009 12:16:09.800[5052]:         [Exchange connection mode: Cached connected full (8)]
03/09/2009 12:16:09.800[5052]: DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:09.800[5052]: ~DesktopCommon::UseRPCOverHTTP: 0x0
03/09/2009 12:16:09.801[5052]:         [RPC over HTTP enabled (flags = 39)]
03/09/2009 12:16:09.801[5052]:     Microsoft Internet Explorer 8.0.6001.18813

Intranet Zone Trusted Sites:
archiveserver
archiveserver.site.local

Trusted Sites:
03/09/2009 12:16:09.816[5052]: ~DesktopLogging::LogSystemInformation: 0x1
03/09/2009 12:16:09.816[5052]:
Contents of Desktop Settings:
03/09/2009 12:16:09.817[5052]: CCommands::LogDesktopSettings: 0x0
03/09/2009 12:16:09.817[5052]: DesktopCommonConfig::GetItemsInCache: 0x0
03/09/2009 12:16:09.817[5052]: ~DesktopCommonConfig::GetItemsInCache: 0x0
03/09/2009 12:16:09.818[5052]:     ;SERVER; = MAILCCR
03/09/2009 12:16:09.818[5052]:     ALLOWSCRIPTPUBLICFOLDERS = 1
03/09/2009 12:16:09.818[5052]:     ALLOWSCRIPTSHAREDFOLDERS = 1
03/09/2009 12:16:09.819[5052]:     ARCHIVEDELITEMSFOLDER = 0
03/09/2009 12:16:09.819[5052]:     ARCHIVEEXPLORERBTNVISIBLE = 1
03/09/2009 12:16:09.819[5052]:     ARCHIVEMANAGEDFOLDERS = 0
03/09/2009 12:16:09.819[5052]:     ARCHIVEONLYWITHATTACH = 0
03/09/2009 12:16:09.820[5052]:     ARCHIVESETTINGSLOCKED = 1
03/09/2009 12:16:09.820[5052]:     AUTODELETEIECACHE = 2
03/09/2009 12:16:09.820[5052]:     CANCELBTNVISIBLE = 0
03/09/2009 12:16:09.821[5052]:     DEFAULTARCHIVEID = 14698878B808F734283F18B8E69F42B3F1110000archiveserver.site.local
03/09/2009 12:16:09.821[5052]:     DEFAULTDOUBLECLICKVIEW = 0
03/09/2009 12:16:09.821[5052]:     DEFAULTRETENTIONCATEGORYID = 17654EE9EB0939E459E239ABD3C565F221b10000archiveserver.site.local
03/09/2009 12:16:09.822[5052]:     DEFAULTWEBAPPURL = http://archiveserver.site.local/EnterpriseVault
03/09/2009 12:16:09.822[5052]:     DELETEORIGINALITEM = 2
03/09/2009 12:16:09.823[5052]:     DEPLOYFORMSLOCALLY = 2
03/09/2009 12:16:09.823[5052]:     EVSERVERS = archiveserver.site.local;archiveserver;
03/09/2009 12:16:09.823[5052]:     EXTERNALWEBAPPURL = https://archiveserver.site.local/enterprisevault
03/09/2009 12:16:09.824[5052]:     FIXOUTLOOKPREVIEWPANE = 1
03/09/2009 12:16:09.824[5052]:     FOLDERPROPERTIESVISIBLE = 0
03/09/2009 12:16:09.824[5052]:     INACTIVITYPERIOD = 30
03/09/2009 12:16:09.825[5052]:     INACTIVITYPERIODUNITS = 0
03/09/2009 12:16:09.825[5052]:     LARGEITEMSSIZEKB = 10240
03/09/2009 12:16:09.825[5052]:     LAUNCHAEINBROWSER = 1
03/09/2009 12:16:09.826[5052]:     MAILBOXDN = /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=xyz
03/09/2009 12:16:09.826[5052]:     MAILBOXPROPERTIESVISIBLE = 0
03/09/2009 12:16:09.827[5052]:     MAILBOXSTATE = 1
03/09/2009 12:16:09.827[5052]:     MAILBOXTYPE = PrimaryUser
03/09/2009 12:16:09.827[5052]:     MANAGEDFOLDERHANDLING = 2
03/09/2009 12:16:09.828[5052]:     MARKPSTS = 1
03/09/2009 12:16:09.828[5052]:     MESSAGEPROPERTIESVISIBLE = 0
03/09/2009 12:16:09.828[5052]:     MINAGEPERIOD = 0
03/09/2009 12:16:09.829[5052]:     MINAGEPERIODUNITS = 1
03/09/2009 12:16:09.829[5052]:     NOSOFTDELETES = 1
03/09/2009 12:16:09.829[5052]:     OVCLEARAECACHEINTERVAL = 1
03/09/2009 12:16:09.829[5052]:     OVDETAILSVISIBLE = 0
03/09/2009 12:16:09.830[5052]:     OVENABLED = 2
03/09/2009 12:16:09.830[5052]:     OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;
03/09/2009 12:16:09.830[5052]:     OVMINAGEPERIOD = 3
03/09/2009 12:16:09.831[5052]:     OVOPTIONSVISIBLE = 0
03/09/2009 12:16:09.831[5052]:     OVPREEMPTADVANCE = 25
03/09/2009 12:16:09.831[5052]:     OVPROPERTIESVISIBLE = 0
03/09/2009 12:16:09.831[5052]:     OVSETUPWIZARD = 0
03/09/2009 12:16:09.832[5052]:     OVSTARTDOWNLOADBTNVISIBLE = 2
03/09/2009 12:16:09.832[5052]:     OVSTORESIZE = 2048
03/09/2009 12:16:09.832[5052]:     OVSTORESIZEPERCENT = 0
03/09/2009 12:16:09.832[5052]:     OWA2003ARCHIVECONFIRMATION = 0
03/09/2009 12:16:09.833[5052]:     OWA2003CANCELFROMCONTEXTMENU = 0
03/09/2009 12:16:09.833[5052]:     OWA2003CANCELFROMTOOLBAR = 0
03/09/2009 12:16:09.833[5052]:     OWA2003DELETEMODE = 2
03/09/2009 12:16:09.834[5052]:     OWA2003HELPFROMTOOLBAR = 0
03/09/2009 12:16:09.834[5052]:     OWA2003PREMIUMARCHIVEFUNCTION = 0
03/09/2009 12:16:09.834[5052]:     OWA2003PREMIUMRESTOREFUNCTION = 0
03/09/2009 12:16:09.835[5052]:     OWA2003RESTORECONFIRMATION = 0
03/09/2009 12:16:09.835[5052]:     OWACLIENTUSEDIRECTCONNECTION = 1
03/09/2009 12:16:09.835[5052]:     OWAWEBAPPURL = http://archiveserver.site.local/EVAnon
03/09/2009 12:16:09.836[5052]:     PFINACTIVITYPERIOD = 6
03/09/2009 12:16:09.836[5052]:     PFINACTIVITYPERIODUNITS = 2
03/09/2009 12:16:09.836[5052]:     PFLARGEITEMSSIZEKB = 10240
03/09/2009 12:16:09.836[5052]:     PFMINAGEPERIOD = 2
03/09/2009 12:16:09.837[5052]:     PFMINAGEPERIODUNITS = 1
03/09/2009 12:16:09.837[5052]:     PFUSELARGEITEMSSIZE = 0
03/09/2009 12:16:09.837[5052]:     POLICYENTRYID = 1B7E3BCE6F9B25144B6BF3432A5B7141E1s10000archiveserver.site.local
03/09/2009 12:16:09.838[5052]:     PSTIMPORTENABLED = 0
03/09/2009 12:16:09.838[5052]:     PSTPOLICYENTRYID = 160BA164F255F5A4093E55542614552B11012700archiveserver.site.local
03/09/2009 12:16:09.839[5052]:     RPCOVERHTTPPROXYURL = http://archiveserver.site.com.tr/enterprisevault
03/09/2009 12:16:09.839[5052]:     RPCOVERHTTPRESTRICTIONS = 0
03/09/2009 12:16:09.840[5052]:     SERVERVERSION = 8.01
03/09/2009 12:16:09.840[5052]:     SITEENTRYID = 17673E1A3E54C0B499A23BBBF9C4E3B191d10000archiveserver.site.local
03/09/2009 12:16:09.841[5052]:     SYSTEMMAILBOX = SMTP:EVyonetici@.site.local
03/09/2009 12:16:09.841[5052]:     USEINACTIVITYPERIOD = 1
03/09/2009 12:16:09.841[5052]:     USELARGEITEMSSIZE = 0
03/09/2009 12:16:09.841[5052]:     USEQUOTALIMIT = 0
03/09/2009 12:16:09.842[5052]:     USERSCANDELETEITEMS = 1
03/09/2009 12:16:09.842[5052]:     USESELFINSTALLFUNCT = 1
03/09/2009 12:16:09.842[5052]: ~CCommands::LogDesktopSettings: 0x0
03/09/2009 12:16:09.843[5052]:
03/09/2009 12:16:09.843[5052]: DesktopCommon::IsStructuredArchive: 0x0
03/09/2009 12:16:09.843[5052]: DesktopCommon::OpenStoreOfType: 0x0
03/09/2009 12:16:09.866[5052]: ~DesktopCommon::OpenStoreOfType: 0x0
03/09/2009 12:16:09.867[5052]: DesktopCommon::GetInboxFilterMessage: 0x0
03/09/2009 12:16:09.867[5052]: DesktopCommonUtil::GetFilterMessage: 0x0
03/09/2009 12:16:09.919[5052]: ~DesktopCommonUtil::GetFilterMessage: 0x0
03/09/2009 12:16:09.920[5052]: ~DesktopCommon::GetInboxFilterMessage: 0x0
03/09/2009 12:16:09.920[5052]: DesktopCommon::GetNamedProperty[string]: 0x0
03/09/2009 12:16:09.920[5052]: ~DesktopCommon::GetNamedProperty[string]: 0x0
03/09/2009 12:16:09.921[5052]: ~DesktopCommon::IsStructuredArchive: 0x0
03/09/2009 12:16:09.922[5052]: Mailbox contains structured archives.

Proxy BypassList:
85.185.11.131:3128

Registry Settings:
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client
 "FixedPreviewPane" = dword:0000000c
 "OLBarState" = dword:00000000
 "NoArchiveConfirm" = dword:00000001
 "LoggingLevel" = dword:00000003
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE
 "OVStatus" = dword:000000ff
 "OVRootDirectory" = "C:\Users\xyz\AppData\Local\KVS\Enterprise Vault\"
 "OVStoreVersion" = "8.0.1.1560.0"
 "OVEnabled" = dword:00000001
 "OVStoreSize" = dword:00000800
 "OVMDCLastSyncTime" = "2009-09-02T11:42:41"
 "OVMDCNextSyncTime" = "2009-09-03T11:42:37"
 "OVMDCLastGoodSyncTime" = "2009-09-02T11:42:41"
 "OVLastTrawlStarted" = "2009-09-02T23:50:47"
 "OVCCLastCompletedTime" = "2009-09-02T11:43:58"
 "FullDownloadDone" = dword:00000001
 "OVCCTrawledTotalPreempted" = dword:00000003
 "OVCCTrawledItemsProcessed" = dword:00001773
 "OVCCTrawledFoldersProcessed" = dword:0000001b
 "OVCCTrawledItemsPreempted" = dword:00000000
 "OVLastTrawlCompleted" = "2009-09-03T00:01:33"
 "OVInitialTrawlDone" = dword:00000001
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE\14698878B808F734283F18B8E69F42B3F1110000archiveserver.site.local
 "ArchiveStartDate" = "2005-12-07"
 "ArchiveEndDate" = "2009-07-28"
 "ArchiveMaxSNUM" = dword:000020e0
 "ArchiveItemCount" = dword:000020e0
 "ArchiveSize" = dword:0002ed91
 "ItemCount" = dword:000020e0
 "Skipped" = dword:00000000
 "FullDownloadDone" = dword:00000001
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE\WDS Index Data
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE\WDS Index Data\Delete
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\B9686A956033334CA3065AEBDBB1E3BE\WDS Index Data\ReIndex
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\PSTsMarked
 "13697CD57490B742A5440F8747D3927A" = "Devrim 2008"
 "0A00D0C5A13FF041B86EAA73363395BC" = "Devrim 2009"

Directory Listing of Offline Vault:
03/09/2009 12:16:09.955[5052]: PVHelper::GetWorkingDirectory: 0x0
03/09/2009 12:16:09.956[5052]: PVHelper::GetRootDirectory: 0x0
03/09/2009 12:16:09.956[5052]: DesktopConfig::GetClientStoreKey: 0x0
03/09/2009 12:16:09.956[5052]: DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:09.957[5052]: ~DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:09.957[5052]: ~DesktopConfig::GetClientStoreKey: 0x0
03/09/2009 12:16:09.958[5052]: [Offline Config] Root Directory: C:\Users\xyz\AppData\Local\KVS\Enterprise Vault\
03/09/2009 12:16:09.958[5052]: ~PVHelper::GetRootDirectory: 0x0
03/09/2009 12:16:09.958[5052]: DesktopCommon::OpenDefaultStore: 0x0
03/09/2009 12:16:09.959[5052]: ~DesktopCommon::OpenDefaultStore: 0x0
03/09/2009 12:16:09.960[5052]: [Offline Config] Working Directory: C:\Users\xyz\AppData\Local\KVS\Enterprise Vault\B9686A956033334CA3065AEBDBB1E3BE\
03/09/2009 12:16:09.960[5052]: ~PVHelper::GetWorkingDirectory: 0x0

03/09/2009 12:16:09.976[5052]: DisablePST is not set in the registry
03/09/2009 12:16:10.209[5052]:
03/09/2009 12:16:10.209[5052]: PVHelper::GetOnlineDatabaseList: 0x0
03/09/2009 12:16:10.209[5052]: DesktopConfig::GetClientStoreKey: 0x0
03/09/2009 12:16:10.209[5052]: DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:10.210[5052]: ~DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:10.210[5052]: ~DesktopConfig::GetClientStoreKey: 0x0
03/09/2009 12:16:10.221[5052]: ~PVHelper::GetOnlineDatabaseList: 0x0
03/09/2009 12:16:10.222[5052]: PVHelper::IsRemoveOVSet: 0x0
03/09/2009 12:16:10.222[5052]: ~PVHelper::IsRemoveOVSet: 0x0
03/09/2009 12:16:10.222[5052]: DesktopCommonConfig::GetConfigValue: 0x0
03/09/2009 12:16:10.223[5052]: DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:10.223[5052]: ~DesktopCommonConfig::GetStoreKey: 0x0
03/09/2009 12:16:10.223[5052]: DesktopCommonConfig::GetSetting: 0x0
03/09/2009 12:16:10.223[5052]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:10.224[5052]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
03/09/2009 12:16:10.224[5052]:     Desktop Setting: OVReset
03/09/2009 12:16:10.225[5052]:     No Value

I think the authentication prompts you are getting are because of updates needing to be done against Vault Cache, and that coupled with RPC/HTTP may mean occassional prompts for authentication.

Hope that helps,

How can I stop these prompts?
What will be affected if I do so?

Thanks Rob, it's appreciated.

I think we need to get to the bottom of the environment a bit more.  What authentication types are used, what credentials the user is logging in as, how they are configured for RPC/HTTP.

I use RPC/HTTP with Vault Cache and would get those prompts occassionally.  I set up my EV server with a managed password.

1) On the users desktop, navigate to the Control Panel -> User Accounts

2) Select the Advanced Tab -> click the "Manage Passwords" button

3) Add the EV Server to the list with the correct User Name and Password

4) Close and re-open Outlook and attempt to download the item again

One thing the user will need to remember is to change the password here if his password changes.

Users' Outlooks are set to do an NTLM authentication. IIS is configured to allow Integrated Authentication and Basic Authentication.

Tony, this doesn't sound managable. I need to find a base solution.

For example, do you think that restricting Vault cache while on RPC would help?

Thanks.

Remember with NTLM aka Integrated authentication Outlook can't hop the authentication from one machine to another.  So if you login to Outlook with RPC/HTTP and NTLM, that'll be to a front-end server.  When we want to talk to the EV server authentication will have to happen again.

When you say IIS is set to basic & integrated.. you mean IIS on the EV server?

If you restrict vault cache by disabling it when RPC/HTTP is detected then you will hit a problem.  Outlook can not tell the extensions when RPC/HTTP is in-use, only that it is configured in the profile.  So if the Outlook profile says on fast networks to use TCP/IP and on slow networks to use HTTP, we hit the problem that we can't tell when you're on which...  and for that reason the extensions at the moment check whether RPC/HTTP is enabled in the profile, and if it is, then it will apply the restrictions, regardless of whether or not RPC/HTTP is actually in use on the connection at this moment in time.

Also if you restrict RPC/HTTP in the way you mention, a user will still get prompted for authentication the first they open an archived item, I think (or try to open the integrated search page, or archive explorer).

Hello Rob,

Thanks so much for your clear and explaining answers.

Yes I'm talking about the IIS on EV, specifically Enterprisevault virtual directory.

We shouldn't be the first one doing this scenario (vault cache and RPC enabled at the same time), do we? Moreover, both exhcange and EV credentials are same since there is an Active Directory environment.

There should be a solution to this guys???

Thanks

It would have to be built.. and tested in order to be 100% sure what's happening... and unfortunately I'm busy with other things at the moment, but you're welcome to build and test it, and post your comments, and results here, or on the internal forums.

thanks all,

I have a case open for it now.

It might be. I'l get it checked. All I have to do is to add the server's FQDN and short names in the policy, right?

But if that is the case, then I should be seeing this on all clients shouldn't I?
The problem is seen on about 10% of the clients.

What do you think?

Do all the clients have vault cache enabled?

yes, they're all enabled.

Oops, nevermind me, should have read that a case has already been opened with support for this issue.

Do you need any more assistance with this?
If a post solved your problem, can you mark that as the Solution?

Thanks & Regards
Michel

Yes it is resolved and I marked the related post.

sorry Michel,

thanks for all the help.