Hi Tommy,

You might be out of luck.... that plug-in is no longer supported.  See the following article for more info: Symantec support policy statement for the Symantec Brightmail Outlook Plug-in

There may be some helpful info in the online articles, or members of the forum community may be able to share some tips....... ?

Thanks and best regards,

Mick

Hi Tommy,

Currently SMSMSE does not provide a way for end users to add to the whitelist.

However, since SMSMSE will whitelist a message based on Exchange whitelisting a message you may be able to accomplish this through Exchange. I believe the feature is called Safelist Aggregation, but I am not an Exchange expert so I would recommend contacting Microsoft.

Thanks,

Michael

To specifically answer your question as to why it doesn't work, the brightmail plugin reads the headers of incoming mail to see if there is a tag in there telling it to put that mail into the Spam folder it creates. In order for this to work you would need to change the action for Spam to accept the message and then mark for the spam folder or plugin. The message would then get seen by the plugin and go into the inbox if the sender is in the whitelist or go into spam if not.

The BMOP does not talk to the Exchange server and tell SMSMSE to whitelist this for this person and that for another person, so Rejecting spam is not going to get the desired result.

Keep in mind that we don't recommend accepting Spam since the false positive rate is around 1 in 1,000,000. You should only do this for Suspected Spam.

Currently, the incoming mail is roughly 2 to 1, Spam to legitimate mail.  I've got Premimum Anti-Spam rejecting the spam, so any legitimate senders would be notified fairly quickly that their message was undeliverable (hopefully prompting them to call so we can add them to the whitelist).

I'm more interested in getting my users to report spam that makes it through.  Despite blocking thousands of messages, my users are still receiving some spam.  I was most interested in giving my users the ability to hit the "report as spam" button and have the message automatically forwarded to the designated address.

Is there any way to allow my users to click a button to report spam??

If there's nothing inbuilt within Symantec that you can use, you could always try this:

http://www.anthonymendoza.com/index2.php?option=com_content&do_pdf=1&id=21

It's an Outlook macro that you could customise to suit.