Video Screencast Help

Outlook pst files are locked by DLO

Created: 19 Nov 2012 • Updated: 27 Nov 2012 | 4 comments
donk2000cl's picture
This issue has been solved. See solution.

Hello,

A customer has problems with his users. They make in the profiles that all files of pst must be backuped, the problem is when the users try to open outlook, because the pop window appears saying that there is another application that using the pst files, then the outlook is closed.

Of course, the other application BE DLO.

Are there any that knows how to solve this?

 

Carlos Espinoza

Comments 4 CommentsJump to latest comment

Backup_Exec's picture

Hi

 

What is the backup method used for PST backup ,if you are using MAPI method then please try to use the VSS method for doing PST backup with DLO and then check

 

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

donk2000cl's picture

Hi Backup_exec,

Where you will find the method to backup? Remeber that DLO hasn't any method. In the profile the only option that I have is enable message level incremental backup of Outlook pst files.

The option to use MAPI or VSS are on Backup Exec, but in DLO?

Carlos Espinoza

Backup_Exec's picture

Hi Don,

 

There are 2 ways to configure PST backup in DLO

 

  1. In Profile properties go to Options tab
  2. Check "Enable VSS backups of Outlook PST files"

Thanks.

 

 

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SOLUTION
donk2000cl's picture

Hello,

I saw it, this option is inside of Symantec DLO 7.0 but not in Backup Exec 2010 DLO 342B44a.

frown

...and now...?