Endpoint Protection

After installing Symantec End Point Protection on the server and  pushing the client to the workstations, none of the of the clients can receive email.  If I uninstall the client and install unmanaged from the cd it works okay.  I'm stumped....

Hi,

      You have mentioned that "After installing Symantec End Point Protection on the server and pushing the client to the workstations, none of the of the clients can receive email. If I uninstall the client and install unmanaged from the cd it works okay".

Did you install endpoint as an unmanaged client on the server machine on which the SEPM console is installed  or is it on the clients?

In the SEPM console create a new customized package with only the Antivirus & Antispyware feature without Antivirus e-mail Protection. Deploy it to one client using the Migration and Deployment Wizard and check whether he is able to receive mail if YES then push it to the other clients as well.

Have u checked the outlook configuration??

UIntill and unless u configure SEP in such way u will not face this issue. I guess its related to Firewall configuration.

Please try to deploay AV and AS only. see what happens.

Also you can uncheck Outlook auto protect from system tab after full SEP installation. May this resolve your issue.

I recently moved a number of unmanaged clients to managed and this happened on all of them after the change (beforehand they had no trouble with Outlook receiving).  The resolution we found was to turn off Internet Email auto-protect (oddly, turning off Outlook auto-protect seems to have no effect, but Internet email auto protect does the trick).  In turn we blocked gmail, yahoomail, etc in our firewall (so hopefully we're 99% safe).

Is there a patch coming for this?  Seems odd that "managed" status systematically blocks inbound email in Outlook unless you manually change SEP's settings.  Also seems odd that the recommended fix (above) involves significantly disabling SEP's protective features. 

To note, a patch would really be appreciated since the need to turn off Internet email auto protect resets each time the machine reboots (a lot, in recent weeks, due to Microsoft automatic updates).