Video Screencast Help

Outlook user unable to view the archieved email in original format

Created: 17 Jul 2014 | 3 comments


When the user try to view the archieved email in his outlook , the email lost the advance formatting view like table, only the plain text is in the view.

Help me to find the cause of the issue, for other users it is working fine.



Operating Systems:

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AndrewB's picture

can you post a screenshot and logs?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

ricky.martinus987's picture


I think customization view of Outlook is corrupted, Use Clean View command to reset it. In run command type Outlook.exe /cleanviews . It will remove all the customization of view in the Outlook .

GabeV's picture

Hi jeenokia,

It looks like you are seeing the EV shortcut rather than the original email. Check if you are getting a banner when you open the email with a message such as the 'EV server is not available' of 'there was an issue opening the email'. Try with other emails as well. Since you mentioned that for other users is working fine, then you might have an issue with the mailbox.

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill