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Outlook uses high CPU % with Enterprise Vault add-in enabled

Created: 06 Mar 2013 • Updated: 10 May 2013 | 3 comments
This issue has been solved. See solution.

We have a user with about 15GB of mail in their archive and their Outlook runs at a constant 25% CPU utilization.  If we disable the Enterprise Vault add-in, the CPU utilization drops.  Has anyone else seen this issue or know of a way to resolve it?

They're using Outlook 2010 with all the latest patches and they're running Windows 7 on a Mac using Boot Camp.

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Rob.Wilcox's picture

What version of the Enterprise Vault Outlook Add-in?
Does anyone see the same on a physical (rather than virtual) machine?

If left for a long time, does the CPU usage drop?

Do you have PSTDisableGrow implemented?

SOLUTION
Advisor's picture

Do you have any other Outlook addins installed on affected client?

Rob.Wilcox's picture

Did you get any further with this issue, or need any more help?