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Outlook2k3 Issues

Created: 24 Jan 2013 | 3 comments
Zach.Holle's picture
Zach.Holle
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I've recently received reports that the Outlook2k3 Addin is causing freezing issues on some of our associate's computers.  This can be temporarily fixed by disabling the addin.  However when they restart it has enabled again (I'm assuming that's how it's supposed to work).

 

Has anyone seen and resolved an issue with like this?

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yang_zhang's picture
yang_zhang Symantec Employee Accredited
Outlook2k3 Issues - Comment:26 Jan 2013 : Link

What version of your DLP? Suggest you to upgrade to 11.6.

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
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pete_4u2002's picture
pete_4u2002 Symantec Employee
Outlook2k3 Issues - Comment:26 Jan 2013 : Link

use the latest version of DLP 11.6,1. If you are facing the issue, open a support ticket.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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K S Sharma's picture
K S Sharma Partner
Outlook2k3 Issues - Comment:16 Feb 2013 : Link

Hi Zach,

please refer below

Outlook\Lotus Notes Crash or Hang

  1. Check if the crash\hang is reproducible without the Endpoint Agent; in most of the cases the Outlook\Lotus Notes itself might crash.
  2. Turn off the mail monitoring feature, and observe if the hang\crash is reproducible, this would ensure if the crash\hang is related.
  3. Execute "tasklist /v" and save the output
  4. When Outlook crashes or hangs verify if the following registry entries are present
    1. Click Start, and then click Run.
    2. Type regedit, and then click OK.
    3. Elevate to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OutlookAddin.Addin.1]
    4. Check if the following entries are present.
      1. "FileName"="otlk.dll"
      2. "FriendlyName"="Outlook2K3 Addin"
      3. "Description"="ATLCOM Outlook Addin"
      4. "CommandLineSafe"=dword: 00000000
      5. "LoadBehavior"=dword: 00000003
  5. Export the following registry details, which would help in diagnosing the crash.  This contains the details of the add-ins disabled by Outlook, because they had crashed Outlook.
  6. Click Start, and then click Run.
  7. Type regedit, and then click OK.
  8. Elevate to [HKEY_CURRENT_USER\Software\Microsoft\Office\[11.0]\Outlook\Resiliency\DisabledItems] where 11.0 is the version.
  9. Right click -> Export -> Specify a file name and location.
  10. Get the dump of the Outlook\Lotus Notes process.  One can use Windbg or Dr. Watson for generating the dump.

    Attach WinDbg to Outlook and create a dump file by executing ".dump /ma c:\outlook.dmp" in WinDbg.

    Attach WinDbg to Edpa.exe and create a dump file by executing ".dump /ma c:\edpa.dmp" in WinDbg.

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