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OWA 2003 no Button

Updated: 16 Feb 2012 | 5 comments
Tonaco.pt's picture
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This issue has been solved. See solution.

 

HI, 

I have 6 Exchange 2003 sp2 backend servers, 1 enterprise Vault 9.3. Users from um server don´t get Owa button, if I change user to another server everything is OK. I have only one Desktop or Mailbox policy.

This is what I have tried, always without any success:

  • Run the script C:\WINDOWS\system32\cscript.exe "C:\Program Files\Enterprise Vault\OWA\BackEnd2003Setup.wsf"
  • Uninstall e reinstall the OWA 2003 Extensions (Backend server)
  • Recreate the evanon directory

Any though?

 

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JesusWept2's picture
16
Feb
2012
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Ok so enterprise vault OWA

Ok so enterprise vault OWA buttons work on some servers but not on others?
Are you testing this on a backend server or a fronted server?

Your best bet it to enable logging in the ini files for the evowa add ins install directory
And always troubleshoot the backend server first

Tonaco.pt's picture
16
Feb
2012
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It on a backend server, it

It on a backend server, it clusted. Let´s call it EVS2. The EVS2 doesn't work on any of the node, and all the other EVS work on any of the node. I compare the C:\Program Files\Enterprise Vault\OWA\EVBackEnd.ini of all the node and the are the same.I forgot to mention earlier all the virtual enterprise vault directories are create on the IIS on the backend server.

I will enable logging in the ini files for the evowa, I will user "Troubleshooting OWA Extensions" TECH69113 to guide me. I will get back with my finding. Thanks JesusWept2

Tonaco.pt's picture
16
Feb
2012
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I got the logs, one with

I got the logs, one with button and one with no button, what should I be looking for the TECH69113 helps to setup but it doesn´t help understand this log. All the other "check" are ok.

pdalte's picture
16
Feb
2012
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Tonaco.pt's picture
16
Feb
2012
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I found the folling entry on

I found the folling entry on the log 

 

[EVSettings::SetHeader] Appending header: evversion=6.0
evversion=6.0