Symantec Management Platform (Notification Server)

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  • 1.  Package Locations in SMP v7.1

    Posted Jun 08, 2011 04:12 PM

    My new package servers are trying to download packages that no longer exist. They existed before the upgrade, but when we migrated to the new server, they were left behind. Problem is, I imported them after I did the main SMP installation and now I need to get rid of them They are mostly Dell Client Manager packages that I understand will no longer be available on SMP 7.1.

    I've looked everywhere that I can think of - except the database, but can't find them. Will I have to go into one of the SQL tables and delete those entries?



  • 2.  RE: Package Locations in SMP v7.1

    Posted Jun 08, 2011 06:23 PM

    Yes.  Or at least, that's what I did.  Does this KB help you at all?
    http://www.symantec.com/business/support/index?page=content&id=TECH143021&actp=search&viewlocale=en_US&searchid=1307571560561

    During my 7.0 to 7.1 upgrade, I had packages with blank names.  I used this query to find them.  You may want to start with Manage > All Resources > Organizational Views > Default > All Resources > Package.  If they're listed here and you right-click to delete them, you'll also be given the opportunity to delete associated item references.  Another method is to search for the package name in the search panel in the SMC, then select it and delete it from that resource's Resource Manager home page.

    Do any of these help you get these removed?



  • 3.  RE: Package Locations in SMP v7.1

    Posted Jun 13, 2011 03:20 PM

    Partial help. I couldn't find any of the packages using the query in the KB. I did find them on the Resources View you pointed out above. However, some I cannot delete. These were packages that I created in NS 6, and mistakenly imported into v7.1. About the only thing I can do with them is open Resource Manager. Here's the info on one of them:

     

    PackageName: BIOS Upgrade 64-bit Package
    Connection State: This is an internal package auto-generated by Dell Client Manager. Do not delete/move auto-generated packages.

    Delete is not available in the Context menu.



  • 4.  RE: Package Locations in SMP v7.1

    Posted Jun 16, 2011 09:11 AM

    Sounds like they are read only or another setting and you need to change the attibutes to delete them.

    Run this query in SQL MS, this will tell you the attribute number. 

    Select * from item

    where guid = 'insertpackageguid'

     

    Run this statement to change the attibutes, then you should be able to see delete in the context menu.

    UPDATE Item SET Attributes = 0
    WHERE Guid = 'insertpackageguid'

     

    Let us know.



  • 5.  RE: Package Locations in SMP v7.1

    Posted Jun 16, 2011 01:15 PM

    They don't exist in the item table under the GUIDs listed as Package IDs on the Package Server. I also searched under the Name, and those don't exist in the Item table either.