Symantec Management Platform (Notification Server)

I have a site server that I'm trying to set up as a Deployment Site Server. I had the Package Service installed successfully, and I went to add the Task Service, and then the Deployment Site Server Components.

The Task Service package was received correctly on the server. The files appeared in the cache, and both UNC and web paths were correctly accessible. At the point of installation, SMA was unable to find the package in the local store, and just kept saying "Retrying download". The source it is using is the local http source, and was correct.

I installed the package manually myself without issue just as a test.  I then went to add the Deployment components and the same problem. I'm sure it's something simple, perhaps with my IIS component.  I haven't configured anything in IIS other than installing it before starting this process.  I have done some Google searches and had a search on here but come up blank.

Any help much appreciated.

Windows 2003 SP2, Notification Server 7.0.

If you view the contents of the log.xml and package.xml files, from the same directory as the package (where you found the cache folder from which you executed the install), they will provide useful information.  Have you reviewed them?  If you came up with nothing, can you upload them here for the community to review?

Also, if the site server is Server 2008 R2, review these KBs:
http://www.symantec.com/docs/TECH46601
http://www.symantec.com/docs/HOWTO47804
http://www.symantec.com/docs/HOWTO63116

(There is some overlap.)

They both look fine, I had a look at them already.

The server is Server 2003 SP2, so no problems there. I've been through the prerequisites and made sure those were all satisfied - IIS, .Net framework, can't remember if there was anything else.

The package is downloading successfully to the site server, and I was able to install manually from its cache so there's no problem with the download. It just can't install from its own cache for some reason.

- <Log id="{5724553A-E673-4E06-971E-1DAAE17000CB}" downloadEvent="3" transferBytes="1806364" transferRate="50176" attempts="2" successes="1" attemptTime="00:00:00">
- <History>
- <Download version="1302153221" status="valid" statusDescr="valid" transferBytes="1806364" packageSize="1806364">
  <Session startTime="2012-03-05 11:13:22" endTime="2012-03-05 11:13:39" source="http://auaplmis3sa.ap.contoso.intra/Altiris/NS/nscap/bin/win32/x86/client task management/server package" transferRate="100353" transferBytes="1806364" transferCache="0" result="0" />
  </Download>
- <Download version="1302153221" status="retrying" statusDescr="Server is busy. Package sources request is backing off" nextRetry="2012-03-05 11:10:19" transferBytes="0" packageSize="1806364">
  <Session startTime="2012-03-05 11:07:19" endTime="2012-03-05 11:07:19" source="" transferRate="0" transferBytes="0" transferCache="0" result="-2147467259" />
  </Download>
  </History>
  </Log>

- <Package id="{5724553A-E673-4E06-971E-1DAAE17000CB}" name="Task Service Package (x86)" size="0" version="1302153221" remote="false" priority="Normal" status="valid" minspeed="0" enableMulticast="false" statusDescription="valid">
- <Source time="2012-03-05 11:13:22" speedTest="true">
  <SiteQuery url="http://AUAPLMIS3SA.ap.contoso.intra/Altiris/NS/Agent/GetPackageInfo.aspx" resource="{F0B7A888-3DD2-41ED-B990-D5817E8421B5}" type="packageServers" />
  <Codebase href="http://auaplmis3sa.ap.contoso.intra/Altiris/NS/nscap/bin/win32/x86/client task management/server package" snapshot="http://auaplmis3sa.ap.contoso.intra/Altiris/NS/Agent/GetPackageSnapshot.aspx" />
  <Codebase unc="\\auaplmis3sa\nscap\bin\win32\x86\client task management\server package" snapshot="http://auaplmis3sa.ap.contoso.intra/Altiris/NS/Agent/GetPackageSnapshot.aspx" />
  </Source>
  </Package>

Ok, found some actual information in C:\Program Files\Altiris\Altiris Agent\Logs. Looks like the http request is failing (well, already knew that I guess), but I can't see why yet.

To be perfectly clear: I can paste the URL into IE and successfully get to the packages.

 <event date='Mar 07 08:44:47' severity='2' hostName='NZCORPTECNET1' source='AeXNetworkTransport' module='AeXNetComms.dll' process='aexnsagent.exe' pid='4716' thread='1432' tickCount='1143859500' >
  <![CDATA[Get 'http://nzcorptecnet1.ap.contoso.intra/Altiris/PS/getpackagesnapshot.asp?PackageId={A02D025E-9EAF-4DD1-A403-626A0BA4C967}&compress=1' failed: HTTP Request Failed: The operation completed successfully. (0)]]>
</event>
<event date='Mar 07 08:44:47' severity='2' hostName='NZCORPTECNET1' source='CoNetworkTransport(142)' module='AeXNetComms.dll' process='aexnsagent.exe' pid='4716' thread='1432' tickCount='1143859500' >
  <![CDATA[HTTP Request Failed: The operation completed successfully. (0)]]>
</event>
<event date='Mar 07 08:44:47' severity='1' hostName='NZCORPTECNET1' source='PackageDownload' module='AeXPackageDelivery.dll' process='aexnsagent.exe' pid='4716' thread='1432' tickCount='1143859516' >
  <![CDATA[Download Snapshot failed: HTTP Request Failed: The operation completed successfully. (-2147352567)]]>
</event>
<event date='Mar 07 08:44:47' severity='1' hostName='NZCORPTECNET1' source='PackageDelivery' module='AeXPackageDelivery.dll' process='aexnsagent.exe' pid='4716' thread='1432' tickCount='1143859516' >
  <![CDATA[Error while downloading package: HTTP Request Failed: The operation completed successfully. (-2147352567)]]>
</event> 

Found this 401 error in IIS:

 2012-03-06 22:52:54 W3SVC1 192.6.44.250 GET /Altiris/PS/getpackagesnapshot.asp PackageId=%7BA02D025E-9EAF-4DD1-A403-626A0BA4C967%7D&compress=1 80 - 192.6.44.250 - 401 5 5 

In the meantime, I've disabled IIS hosted codebases, and it's successfully installing over UNC.