I have a job logged with Symantec Support about this   Case 320-240-145

What we have discovered is that if you export the policy(s), and have a look at the XML, you can see that the package GUID is

<packageGuid>{00000000-0000-0000-0000-000000000000}</packageGuid>

When it should really look like this

<packageGuid>{b364da8f-1735-4dd3-865a-8b33ca5523cd}</packageGuid>

I have this problem for

pcAnywhere Plug-in for Windows - Install
Power Scheme Agent Install
Install Dell Tasks Handlers and Tools
Dell Client Manager Agent - Install

I have another TEST NS, and I have so tried to edit the XML and reimport it, but I get an error about it not being valid XML

What's really strange is everything was working great.. and then we realised PC Anywhere wasn't being installed..   but it did work.  We are about 2 months into our NS7 Migration.

Hi Mick,
When you export XML and edit it (I'm guessing in Notepad), sometimes various characters aren't preserved properly (this is especially true of the "built in" Altiris items which usually contain localization information in several languages.  Try using an XML editor (even Word should be OK) to update the file and re-save it with a new name.

Hi Kyle,

Thanks for the post.

I was using the Free Microsoft XML Note Pad 2007 Editor

I just tried it in MS Word 2007 and don't get the error which is good.. but I still haven't fixed the problem.

I looked at my Test NS,

And In particular the policy I’m looking at is the

pcAnywhere Plug-in for Windows - Install

I'm stuck on one point you might be able to help me on...

I export the Test NS "pcAnywhere Plug-in for Windows - Install" policy and review the XML and get the package GUID {b364da8f-1735-4dd3-865a-8b33ca5523cd}

Then still on my Test NS;  I look up under all resources / software components and search for "pcAny"  I've checked (right click / properties) nearly all the pcAnywhere resources and still can't find a package GUID as identified above.

Is this how you would expect it to work?  or do you think I going about this all wrong.

Thanks for any assistance.

Mick.

thanks for the reminder Mick! I found it a bit perplexing, as in my case this was a fresh install, and not an upgrade. I was missing some patch management options, and not software management. In any case, it got me up and running again.