I follow a couple of tech support fora. For Symantec, I followed both this forum and the Anti-virus forum. I don't know why, but perculiar to this forrm: There are users in this forum who feel a need to give an answer which just paraphrase an answer which was given earlier by another user. Quite often this paraphased answer got credited as the solution to the problem. I find this practice irritating and it must be disheartening for the user who provided the first correct.
I hope that all users of this forum would practice the following
1) PLEASE REFRAIN FROM PARAPHRASING AN ANSWER.
You might not like how the answer is phrased, but if the idea is there, leave it be.
2) GIVE CREDIT WHERE CREDIT IS DUE.
An user take the trouble to help you out. Credit the one who responded first. Don't make him look like an idiot. If the latter answer got credited as the solution, everybody would hold back and problems just get longer to be resolved.
Personally, I would like to delete my answer if there is a similar one posted. Unfortunately, I cannot do so.