Parent's comments copied to child
rjbonilla
July 22nd, 2009
Hello All
I have setup a new hire ticket that when it is opened serval child tickets are created for the different groups that are responible to setup the new hire. Is there a way to have the parents initial comments copied to all the child tickets???
Thanks in advance for any help provided
In the Automation Rule you
In the Automation Rule you set up to create the child tickets, make an assignment that sets the comments to the comments in the parent ticket. We have a similar situation, and we solve it as shown in the picture below.
Hope that helps!
Mervyn
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