File Share Encryption

Hello all,

I work for an educational digital forensic and data recovery company that is part of Champlain College in Vermont.

I came across a problem that I haven't had much luck finding a solution for. We have a data recovery job that came in for a client that is using a MacBook Pro. The laptop was in the process of being encrypted with PGP, but unfortunately the client forgot to plug the power charger into the laptop, left, and it died halfway through the process. The MBP now boots to the PGP screen, but doesn't get much further than that. We were provided with the login credentials, but when trying to type them into the prompt, the MBP will freeze.

There is some rather important data for the client on this machine and it is also time sensitive that we get the information off sooner rather than later.  With this being said, what are a few ideas for how I could go about getting into this drive to recovery our clients data?

Thank you in advance,

Ethan

As an aside, we are using PGP Desktop for Macintosh Version 10.2.1, Build 4461.

It sounds like you need to decrypt the disk.  Since you can't boot to the OS, the quickest way would be to attach the disk to another Mac that has PGP installed and decrypt from there.  The much slower way would be to use the PGP WDE Recovery CD.