Partner Coming To Install ServiceDesk 7.5 (2 week engagement)
We have a Symantec Partner coming to install our ServiceDesk 7.5 system. We are users of the ServiceDesk 7.1 SP2 version right now. We have been running it pretty much as an out-of-the-box installation. Our plan is to keep the 7.5 installation as close to out-of-the-box AND as close to our 7.1 SP2 system as possible.
I would be interested in knowing if there is anything we should be sure to touch on while we have a partner on-site to help us get this up and running.
One thing we learned is that emails to affected users are NOT created out of the box like 7.1 SP2. Are their any other issues like that we should be aware of and bring to their attention.
Also, we will be using the same SQL Server that is running our CMDB and Process Manager 7.1. We will be setting up a seperate instance for ProcessManager 7.5. So in summary Instance 1 is running CMDB and ProcessManager 7.1 (while we close out these tickets) and Instance 2 will be running ProcessManager 7.5. Partner does not believe there is any problem with using the same SQL Server for CMDB, ProcessManager 7.1, and (new instance) for ProcessManager 7.5. Does anyone have any opinion on this?
Thank you for your help!