Endpoint Encryption

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  • 1.  password

    Posted Aug 08, 2013 10:25 AM

    Hi,

    I am getting a message " admin account locked" when I tried logging into the SEPM console for SEP. How do I unlock this account?



  • 2.  RE: password

    Posted Aug 08, 2013 10:28 AM

    5 unsuccessful login attempts will lock it out.

    Do you have another admin account you can use to login and unlock?

    Otherwise, you can wait until it unlocks itself. I believe default is 30 minutes.

    Symantec Endpoint Protection Manager: The Administrator account is locked

    Article:TECH102981  |  Created: 2007-01-27  |  Updated: 2012-08-12  |  Article URL http://www.symantec.com/docs/TECH102981

     



  • 3.  RE: password

    Posted Aug 08, 2013 10:41 AM

    Hi Brian,

    It does not automatically unlock. No  I do not have another admin account.



  • 4.  RE: password

    Posted Aug 08, 2013 10:46 AM

    Per the KBA I linked, it should unlock itself after 30 minutes.