Endpoint Protection

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  • 1.  password forgot

    Posted Mar 28, 2014 02:13 AM

    Admin password is not working after reset. I think i have selected wrong password so it not be able to login.

    How can i re-set it again?



  • 2.  RE: password forgot
    Best Answer

    Posted Mar 28, 2014 02:18 AM

    You can reset it with forgot password from console

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    Edit

    For the resettool.bat file

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x

    Resetting a forgotten password

    http://www.symantec.com/docs/HOWTO55059

    Resetting the administrator user name and password to admin

    http://www.symantec.com/docs/HOWTO54992

    Check the thread

    https://www-secure.symantec.com/connect/forums/password-reset-2



  • 3.  RE: password forgot

    Posted Mar 28, 2014 02:21 AM

    whats the version of sepm?



  • 4.  RE: password forgot

    Posted Mar 28, 2014 02:30 AM

    Please check below Mithun's post.

    How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

     

    http://www.symantec.com/business/support/index?page=content&id=HOWTO54992&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1395988131336Wi7G3cqOlw72isa4zHI2Lj4Y3ABTkhkr9bK8D

     



  • 5.  RE: password forgot

    Posted Mar 28, 2014 03:09 AM

    What is your sepm version

    For 12.1 ru1 mp1 or later version go through below steps

    To reset a forgotten password

    1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager.

    2. In the Logon screen, click Forgot your password?.

    3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

      For domain administrators and limited administrators, type the domain name for the account. If you did not set up domains, leave the domain field blank.

    4. Click Temporary Password.

      An email that contains a link to activate the temporary password is sent to the administrator.

      As a security precaution, the administrator must change the temporary password immediately after logging on.

     For 11.x to till 12.1 ru1 resetpass.bat avaialble in below path

    Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder

    Run the bat file and it will reset the password with admin



  • 6.  RE: password forgot

    Posted Mar 28, 2014 03:44 AM

    SEPM - 12.1 ru2