Endpoint Protection Small Business Edition

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  • 1.  Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 09:24 AM
    Hello,
     
    I have a policy set which requires a password to uninstall the Symantec End Point Protection Agent. I like to uninstall the Symantec End Point Protection client using a script. If I use msiexec /x {76B2BC31-2D96-4170-9C44-09E13B5555F3} /qb it will not uninstall as I am not supplying the password anywhere in the script during the uninstall.
     
    What needs to be done in the script or the registry to do an uninstall without supplying a password. 


  • 2.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 09:39 AM
    in symantec endpoint protection its not possible..this was possible in SAV.

    if you want to uninstall manually
    if you are using any other older version of sepm less than MR3
    then try this
    when it prompts for password
    open taskmanager
    kill msiexec.exe running under logged in user name; the uninstall will complete
    if you want the script to run then u need to disable the password first from the console and then run the uninstall

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008090908381148?Open&seg=ent



  • 3.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 09:55 AM
    I apologize but it is on my laptop not attached to a network or anything


  • 4.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 10:01 AM
    I just tried that and it killed everything andwould not complete the uninstall process


  • 5.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 10:06 AM
    you should not kill all the process; you need to kill the one msiexec.exe running under current logged in user that is under your name;
    use this tool to remove the SEP and then you instal SEP
    http://support.microsoft.com/kb/290301
    this time there wont be any password configured :)
    let me know if that works.


  • 6.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 10:44 AM
    Yes it uninstalled parts of Symantec and now the remove option in the add remove programs is gone, I keep getting this runtime error and it is killing me.


  • 7.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 18, 2010 05:33 PM
    Use the following to disable password and remove the product.

    1. Open the registry
    2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
    3. Change the value for SmcGuiHasPassword from 1 to 0
    4. Restart the SMC service

    Then uninstall the product :)

    NB: if its SEP 12 there is no password option for uninstall protection
    It seems you have some GPO applied for this particular product or exe file check with GPO


  • 8.  RE: Password Prompt to uninstall Symantec that was not provided during install how do I uninstall without Password

    Posted Jun 19, 2010 09:15 AM
    install the product again, this time  unistall from add/remove programs, u wont get the unisntall password