Video Screencast Help

Patch download sporadically fails with (407) Proxy Authentication Required

Created: 15 Nov 2012 • Updated: 15 Nov 2012 | 1 comment
STHN's picture

I just solved an issue on SMP 7.1 where some Firefox patches didn't download some times.

There were errors like:

08.11.2012 10:51:01 The remote server returned an error: (407) Proxy Authentication Required. PMC:File.DownloadToStreamWithRetries AtrsHost 150

and

"15.11.2012 13:20:22","The server committed a protocol violation. Section=ResponseStatusLine","PMC:File.DownloadToStreamWithRetries","AtrsHost","345"
The server committed a protocol violation

even when patch downloads finished successfully. The proxy settings were correct.

Very strange.

However I solved it by activating CustomWebProxyKeepAlive.

I found that solution in this article for Notification Solution 6.0 and Patch Management 6.1

Unable to download PMImport/Software updates when using a proxy server
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:TECH11815 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2006-01-11 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2006-04-25 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL http://www.symantec.com/docs/TECH11815

Comments 1 CommentJump to latest comment

Ludovic Ferre's picture

Interesting information.

I remember having a proxy issue for a customer once, and it was down to a global .NEt file (machine.config I think) that was set to download from the proxy somehow.

I suspect you can mark your forum post as solved, albeit it may have been better in a blog post to start with ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec