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[Patch Management] Import patch data English Only? Languages missing?

Created: 08 Jan 2014 • Updated: 19 Jan 2014 | 2 comments
haroldvm89's picture
This issue has been solved. See solution.

Hello everyone!

Working on a Altiris installation these days. I'm implementing Patch Management, but I've just got into a strange case.

When I get to the step of "Import patch data for Windows". I see all options correctly, except for languages I see this:

Idioma_soloingles_0.PNG

Only English option enabled. I wonder why the other languages are missing?

 

In a VM for POC, I usually have the following languages enabled as default:

import_patch.PNG

 

Does anybody knows what is this strange case/behavior is for? OS language system server issue? Or is there something that needs to be enable?

Thanks in advance! :)

I

Operating Systems:

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Joshua Rasmussen's picture

Hello Haroldvm89,

     This is a first for me and I thought I had seen it all. Start with a repair of Patch Management (detailed on KM: HOWTO47868), and see if the missing languages are present.

     If this fails to resolve the issue; try exporting the PMImport from a working console of the same installed language / version and importing it to that Console > Manage > Jobs and Tasks > System Jobs and Tasks > Software > Patch Management folder, and replace the non-working item. Then follow up with another repair to ensure the database associations are implemented.

Hope this helps,

Joshua

haroldvm89's picture

Solution found on the following kb:

http://www.symantec.com/docs/HOWTO56242

Step 2: Vendors and Software
 
Vendors and Software:
  • Import of Available vendors, software and languages:
    • Click 'Update' to execute the import.
    • Run this to display the list of Vendors, software and languages available for this PMImport
      • Check the main box to support all updates for the selected Vendor
      • Exclusions: Expand the [+] to deselect undesired update types

 

SOLUTION