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patch management incorrect reporting

Created: 07 Sep 2012 • Updated: 13 Sep 2012 | 2 comments
toca's picture
This issue has been solved. See solution.

Hey guys,

wondering if anyone can help.

When i run the report Windows "Software Update Delivery - Details" i get the list updates with its info on "ïncomplete" and "complete" installations.

from the screenshots below, the exaple patch i'm looking it is windowxp-kb2712808-enu.exe.

it shows incomplete installations as 27 machines and complete installations as 723 machines.

when i right click on the patch and say "view complete installations" it only shows me 2 machines.

and when i right click on the patch and say "view incomplete installations" it only shows 3 machines

does anyone has a reason why it possible only shows those few machines?

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Roman Vassiljev's picture

Hi toca,

This is known issue. 'View Complete/incomplete installations' opens drilldown report "Policy Execution by Computer", but this drilldown report actually shows only recent software update installation activity.

 - 'Windows Software Update Delivery - Details' report shows all applicable updates delivered to clients
 - 'Policy Execution by Computer' report shows installation activity for the last 24 hours

I hope this issue will be fixed in the next release.

Thank you,