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  • 1.  Patched Shockwave Player = x2 programs in add/remove programs ?

    Posted Jan 25, 2012 03:00 AM
      |   view attached

    Hi guys and girls !
     

    We are testing patch mangement and the following question/error has appeared:

    - We are deploying Adobe Shockwave Player 11.6.1.629 through policy to all our client.
    - We have then afterwards distributed bulletin: "APSB11-27"

    ......but now both of the Adobe Shockwave Player versions are shown in add/remove programs ??? This must be an error right ? (Look at the attachment).

    Question #1 --> I would have thought that the update to version 11.6.3.633 would have cleaned up after the install or am I mistaken ?

    Question #2 --> In general what happens with the detection check when an application, which is deployed by policy, gets updated to new version ? Is the deteection check then "Not detected" and then installed yet again or ? How do you guys and girls managed this scenario - when you have a active policy distributing a application which is then patched ?

    Hope someone can answer my questions ;o) Thanks.

    Best Regards/Kenneth

     

    Basic: We are running Patch Management Solution 7.1 SP2. Client = Windows 7 Enterprise 32 bit 

    Name: APSB11-27
    Description: Security update available for Adobe Shockwave Player 11.6.3.633
    Product Name: Altiris Patch Management Solution for Windows
    Folder: \Resource Management\Resources\Software Management\Software Bulletins
    Creation Date: 17. januar 2012, 10:16
    Modification Date: 23. januar 2012, 15:31
    Last modified by: KLH\srvAltiris
    Guid: {ef6242ea-e598-4326-b001-33bad7093c1c}

     



  • 2.  RE: Patched Shockwave Player = x2 programs in add/remove programs ?

    Posted Jan 25, 2012 03:58 AM

    So for the v11.6.1.629 Software Release I would have an Applicability Rule that said something like:

    Not

    File Version

    > 11.6.1.629

    According to Joel Smith's article, "Technical White Paper - Inventory Rules, Detection and Applicability Checks":

    https://www-secure.symantec.com/connect/articles/technical-white-paper-inventory-rules-detection-and-applicability-checks

    Applicability checks are not used on Uninstalls, but I'd check that as I'm sure they used to be at least in 7.1 SP1.



  • 3.  RE: Patched Shockwave Player = x2 programs in add/remove programs ?

    Posted Feb 22, 2012 01:46 PM

    With regards to the showing up twice in add/remove, this seems to be a problem with the exe installer from Adobe.  I saw the same behavior even when running the install manually until I downloade the MSI installer from Adobe and ran that.  It looks like the EXE installer doesn't properly clean the old install's registry entry, however shockwave does actually get updated.