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PC Anywhere 12.5 - BSOD

Created: 10 May 2012 | 3 comments

Hi,

I am looking for a solution towards an issue we are experiencing with our Symantec pcAnywhere products.Upon remote controlling a host machine, the host machine will crash and come up with the a blue screen of death with the error code being stop: 0x000000c5 (0x00000004, 0x00000002, 0x00000001, 0x82929943)

The BSOD can occur when switching between file transfer and remote control, or when immediately remote controlling the host machine. The connection is usually set to low bandwith.

My machine is running on Windows 7 Pro x64 with Symantec pcAnywhere version 12.5.1 build 486

The host computers are mostly Windows 7 x86 with Symantec pcAnywhere 12.5.0 build 463

I have thought that it may be because the versions are different however running live update on our host machines is easier said then done.

Googling the issue hasn't led me to any concrete fixes or resolutions. All device drivers are up to date.

If anybody has any suggestions, or has experienced this then I would appreciate any help.

Thanks,

James

Comments 3 CommentsJump to latest comment

ICHCB's picture

Can't help on the BSOD but here is build 486

http://www.symantec.com/docs/TECH167734

In build 256 there were BSOD issues but I thought they were resolved in 442 and later. based on the realease notes.  
http://www.symantec.com/docs/TECH132060

Cheers.

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jbusby's picture

Thanks for the reply however when trying to run the .exe for build 486 SP3, I am constantly getting a blue screen with the following stop code:

STOP: 0x000000C4 (0x000000E3, 0x8C0C01C6, 0x0689F384, 0x00000000)

I am going to test by running another .exe not related to pcAnywhere and see if it blue screens again...

Cheers,

James

ICHCB's picture

Did you find any thing with this?  could you launch other .exe's  Kind of odd and was wondering what you found.

Cheers,.

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If you find that this solves your problem please mark it as the solution!