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PC anywhere 12.5 only see a black screen

Created: 19 Apr 2013 • Updated: 22 Apr 2013 | 3 comments
This issue has been solved. See solution.

Hi there, I have searched through the forums, but can't seem to get a resolution for this. I know its posted else where, but I can't seem to get a fix.

When we connect and I do connect different hosts sometimes it just shows a black screen. you can transfer files ok, but can't see anything other than a black screen.

these are all servers we are connecting to, so rebooting isn't really an option.

pc anywhere 12.5 ,the clients are windows 7, connecting to win 2k, and 2k3

thanks in advance

Operating Systems:

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W007's picture

hello,

look this Kb's

How to resolve video issues with pcAnywhere Solution

Article:TECH122340 | Created: 2010-03-16 | Updated: 2012-03-15 | Article URL http://www.symantec.com/docs/TECH122340

Black or gray screen appears on new installation of pcAnywhere application or during authentication while connecting a remote system to a host computer after the new installation.
For more information, see the following article:
http://www.symantec.com/docs/TECH197172

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AJ_01's picture

Check the issue 6 in below link

Symantec pcAnywhere 12.5 SP5 build 1206 release information
Article:TECH198989  |  Created: 2012-10-25  |  Updated: 2013-03-14  |  Article URL http://www.symantec.com/docs/TECH198989

Regard

AJ

Georgey boy's picture

thanks for the heads up guys.

after looking to update the remote host, I noticed it was running 12.1! oops

upgraded to 12.5 and the problem was resolved.

thanks.

SOLUTION