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PC Anywhere and Windows 7

Created: 19 Apr 2012 | 4 comments

We run PC Anywhere to connect to hosts in remote offices.  We are on 12.5 and have applied SP3 to all hosts and full installs (build 486).  The connections are almost impossible to use.  When we connect to a remote host, the "Windows has changed to the basic visual style" balloon appears on the host PC and locks up the connection.  Often we have to kill and restart the local PC anywhere and connect again.  Even when it does work, we have to wait 2 or 3 minutes for that balloon to VERY SLOWLY fade in and out of the screen before we can control anything (and many times it will just lock up).

I had read that SP3 was to add windows 7 support, but even after upgrading everyone to SP3 it has not helped.

Is there a fix for this that I am missing?  Any suggestions would be greatly appreciated, this is becoming a huge headache but so far we haven't found another product that offers the level of remote control we need.  We use this to remotely support our users, but also need to be able to do so when they are not present at their PC's for updates, etc.

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ICHCB's picture

Have you updated the video drivers yet on the host system?   Lots of issues with less than latest video drivers or generic windows drivers are in use.

Cheers,

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ADIT's picture

Cut your colors in pcA down to 256 and test.  It works for me.

chriscoho's picture

I checked, the PC Anywhere application I run to connect to remote hosts IS set to 256 color depth.

The video drivers on the hosts are not generic windows drivers.  The PC's we are having issue with are our windows 7 PC's that were all bought within the last 6 months or so and are HP using the drivers that came with the PC.  The drivers appear to be the latest ones available on HP's support site.

ICHCB's picture

What about the hardware manufacturer?   Dell, HP, Lenovo, Ect frequently only put out a driver that is what they thought was good when they were shipping their systems.  Once they ship they don't frequently update their pages, not compared to the actual hardware manufacturer. 

ATI and Nvidia both have new drivers that should have been with in the last month if not last week.   If these are Intel video cards good luck, Intel has a history of not releasing very frequent drivers but still might be better than 6 months old.

Cheers,

 

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