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PC Anywhwre Quick connect error "There are no devices selected in the connection item"

Created: 18 Feb 2013 | 6 comments
rajeshm_81's picture
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Dear All,

I am fed up with the PC Anywhere Error " There are no devices selected in the connection item" when trying to connect to another system through PC Anywhere. We are running Altiris Agent version 7.1 and PC Anywhere vesion 12.6.8096.

Any one have the idea about this error. Please help as this error comes after uninstalling and installing the PC Anywhwre new version.

Regrds,

Rajesh Singh.

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Ashish-Sharma's picture
Ashish-Sharma Partner
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

Hi,

Check any connection type do you have choose

To check port are selected:

  1. Right-click the connection item and then click Properties.
  2. Click the Connection Info tab.
  3. On the Device list
  4. verify selection list.
    For example, if the modem, Standard modem, is on COM2, and you have both Standard modem and COM2 selected, this could be the cause of the problem.
    If

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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rajeshm_81's picture
rajeshm_81 Partner Accredited
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

Hi Ashish,

 

Thanks for your reply.

Which connection item you asked for In symantec PC anywhere Quick connect there are only Browse, Connect, Close, help and option tab.

Can you please tell me from where this options will availed?

 

Regards,

Rajesh Singh

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Ashish-Sharma's picture
Ashish-Sharma Partner
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

Hi,

How many system having problem ?

 

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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rajeshm_81's picture
rajeshm_81 Partner Accredited
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

Recently, I have got the error on couples of systems don't know in future how many systems will have this kind of issue.

 

Regards,

Rajesh Singh

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admin_sepm's picture
admin_sepm
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

HAve you check the required port is open for pcanywhere?

https://support.norton.com/sp/en/us/home/current/solutions/v60749971_EndUserProfile_en_us

https://www-secure.symantec.com/connect/forums/how-access-pcanywhere-host

What port(s) do the pcAnywhere 12.5 SP4 and pcAnywhere Agent 12.6.8096 host programs use?

 

Article:TECH187304  |  Created: 2012-04-25  |  Updated: 2012-04-25  |  Article URL http://www.symantec.com/docs/TECH187304

 

Thanks.

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rajeshm_81's picture
rajeshm_81 Partner Accredited
PC Anywhwre Quick connect error "There are no devices selected in the connection item" - Comment:18 Feb 2013 : Link

hi all the default ports are already opened up. still facing the same issue.

 

Regards,

Rajesh

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