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PCA version not showing in reports

Created: 25 Jun 2013 | 3 comments

Can anyone tell me how to get PCAnywhere report TO WORK properly. We have a load of machines that are not updating their PCA plugin. They are stuck on version 12.5.542 - And as such we cannot connect to them as they are too old. When I check the PCanywhere hosts report it only shows hosts with version.

 

It reports versions 12.5.4.8211 even though its version 12.6.8209 on the clients.....Fantastic!

Machine below - which isn't in the reports. Can anyone tell me how to make this report correctly!Capture5_0.PNG

 

Capture6.PNG

 

please let the next release of CMS be good,

please let the next release of CMS be good,

If i keep repeating it to myself it might come true. :-)

 

Operating Systems:

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andykn101's picture

Unfortunately there is quite a differrence in the pcAnywhere solution version and the underying version of the dll files. So pcAnywhere Solution 12.6.7, which ships with ITMS/CMS/SMP 7.1 SP2 has plug-in version 12.6.8096 but pcanotify.dll version 12.5.4.8096.

I'd just focus on the individual reasons individual clients aren't ugrading, look at the Agent install log in %ALLUSERSPROFILE%\Symantec\pcASolutionLog:

  • C:\Document and Settings\All Users\Application data\Symantec\pcASolutionLog
  • C:\Program Data\Symantec\pcASolutionLog

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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BugTastic's picture

So is there anyway to produce a report with all the old plugins so that I know what needs updated ?

andykn101's picture

I'd look at the SQL used in the Filters that relate to plug-ins.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.