Client Management Suite

Can anyone tell me how to get PCAnywhere report TO WORK properly. We have a load of machines that are not updating their PCA plugin. They are stuck on version 12.5.542 - And as such we cannot connect to them as they are too old. When I check the PCanywhere hosts report it only shows hosts with version.

It reports versions 12.5.4.8211 even though its version 12.6.8209 on the clients.....Fantastic!

Machine below - which isn't in the reports. Can anyone tell me how to make this report correctly!

please let the next release of CMS be good,

please let the next release of CMS be good,

If i keep repeating it to myself it might come true. :-)

Unfortunately there is quite a differrence in the pcAnywhere solution version and the underying version of the dll files. So pcAnywhere Solution 12.6.7, which ships with ITMS/CMS/SMP 7.1 SP2 has plug-in version 12.6.8096 but pcanotify.dll version 12.5.4.8096.

I'd just focus on the individual reasons individual clients aren't ugrading, look at the Agent install log in %ALLUSERSPROFILE%\Symantec\pcASolutionLog:

• C:\Document and Settings\All Users\Application data\Symantec\pcASolutionLog
• C:\Program Data\Symantec\pcASolutionLog

So is there anyway to produce a report with all the old plugins so that I know what needs updated ?

I'd look at the SQL used in the Filters that relate to plug-ins.