last month i upgrade the smp server from 7.1 sp1->> sp2

yesterday i also upgrade pcanywhere from 12.6 sp2 hf1 ->> 12.6.7

i saw that after the agent updated in the workstations the symantec pcanywhere host service i down and when i start him he become stop again, and in the client side there is a error massage:

Hi Kevin,

12.5.0.1021 seems to be box version, please share the solution version from SIM. Becasue there is an issue going on where if any one on ITMS 7.0 (32bit verision) selects the pl released to upgrade directly to latest pcA release; issues are comming.

Thanks,

Vaibhav

Thanks Kevin for letting us know in detail.

I am trying to reproduce the issue on my setup. Will give the inputs here as soon as possible.

Deleting the file and replacing it from a working computer does not help.

Hi Ashish

The command fails when I run it.

Cheers, Kevin

C:\Program Files\Symantec\pcAnywhere>awFileMgr.exe /DecryptBeHost "C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts" "pcaNSHost.BHF" "C:\Temp"
[C:\Program Files\Symantec\pcAnywhere\awcfgmgr.dll] Starting InitialCheck()...
[C:\Program Files\Symantec\pcAnywhere\awcfgmgr.dll] IsIntegrityEnabled: RegQueryValueEx failed (RingNumToCall)
[C:\Program Files\Symantec\pcAnywhere\awcfgmgr.dll] IsIntegrityEnabled: Integrity Flags indicate 0
[C:\Program Files\Symantec\pcAnywhere\awcfgmgr.dll] IsFullSystemCheck: RegQueryValueEx() failed! (Permission Problem?) (2)
[C:\Program Files\Symantec\pcAnywhere\awcfgmgr.dll] Finished InitialCheck() -- Status = 1
[C:\Program Files\Symantec\pcAnywhere\awgui32.dll] Starting InitialCheck()...
[C:\Program Files\Symantec\pcAnywhere\awgui32.dll] IsIntegrityEnabled: RegQueryValueEx failed (RingNumToCall)
[C:\Program Files\Symantec\pcAnywhere\awgui32.dll] IsIntegrityEnabled: Integrity Flags indicate 0
[C:\Program Files\Symantec\pcAnywhere\awgui32.dll] IsFullSystemCheck: RegQueryValueEx() failed! (Permission Problem?) (2)
[C:\Program Files\Symantec\pcAnywhere\awgui32.dll] Finished InitialCheck() -- Status = 1
[C:\Program Files\Symantec\pcAnywhere\PCACMNDG.dll] Starting InitialCheck()...
[C:\Program Files\Symantec\pcAnywhere\PCACMNDG.dll] IsIntegrityEnabled: RegQueryValueEx failed (RingNumToCall)
[C:\Program Files\Symantec\pcAnywhere\PCACMNDG.dll] IsIntegrityEnabled: Integrity Flags indicate 0
[C:\Program Files\Symantec\pcAnywhere\PCACMNDG.dll] IsFullSystemCheck: RegQueryValueEx() failed! (Permission Problem?) (2)
[C:\Program Files\Symantec\pcAnywhere\PCACMNDG.dll] Finished InitialCheck() -- Status = 1
[C:\Program Files\Symantec\pcAnywhere\awio.dll] Starting InitialCheck()...
[C:\Program Files\Symantec\pcAnywhere\awio.dll] IsIntegrityEnabled: RegQueryValueEx failed (RingNumToCall)
[C:\Program Files\Symantec\pcAnywhere\awio.dll] IsIntegrityEnabled: Integrity Flags indicate 0
[C:\Program Files\Symantec\pcAnywhere\awio.dll] IsFullSystemCheck: RegQueryValueEx() failed! (Permission Problem?) (2)
[C:\Program Files\Symantec\pcAnywhere\awio.dll] Finished InitialCheck() -- Status = 1
[C:\Program Files\Symantec\pcAnywhere\awofrwrk.dll] Starting InitialCheck()...
[C:\Program Files\Symantec\pcAnywhere\awofrwrk.dll] IsIntegrityEnabled: RegQueryValueEx failed (RingNumToCall)
[C:\Program Files\Symantec\pcAnywhere\awofrwrk.dll] IsIntegrityEnabled: Integrity Flags indicate 0
[C:\Program Files\Symantec\pcAnywhere\awofrwrk.dll] IsFullSystemCheck: RegQueryValueEx() failed! (Permission Problem?) (2)
[C:\Program Files\Symantec\pcAnywhere\awofrwrk.dll] Finished InitialCheck() -- Status = 1
Incorrect command line. Please type /? for help.

Please let me know if [HOWTO75111] http://www.symantec.com/business/support/index?pag... can be of some use for you at this time.

Thanks,

Vaibhav

For me uninstallation and reinstallation did not solve the problem.  The workaround posted in the TECH article below got me running again.

Based on the TECH article I whipped together this script that I threw in DS 6.9:

REM Checks and Fixes PCAnywhere Host

for /F "tokens=3 delims=: " %%H in ('sc query awhost32 ^| findstr "        STATE"') do (
  if /I "%%H" NEQ "RUNNING" (
 

del "C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts\ADS*.CIF"  
copy /Y "\\MYDSSERVER\Software\Symantec\PCAnywhere\SMP\InvalidFileFix\pcANSHost.BHF" "C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts\pcANSHost.BHF"
copy /Y "\\MYDSSERVER\Software\Symantec\PCAnywhere\SMP\InvalidFileFix\ads.MYDOMAIN+altiris remote control - Standard.cif" "C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts\ads.MYDOMAIN+altiris remote control - Standard.cif"
copy /Y "\\MYDSSERVER\Software\Symantec\PCAnywhere\SMP\InvalidFileFix\ads.MYDOMAIN+altiris remote control - SuperUser.cif" "C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere\Hosts\ads.MYDOMAIN+altiris remote control - SuperUser.cif"

"C:\Program Files\Symantec\pcAnywhere\awFileMgr.exe" /EncryptBeHost "C:\Documents and Settings\All Users\application data\Symantec\pcAnywhere\Hosts" "pcANSHost.BHF"
"C:\Program Files\Symantec\pcAnywhere\awFileMgr.exe" /EncryptCaller "C:\Documents and Settings\All Users\application data\Symantec\pcAnywhere\Hosts" "ads.MYDOMAIN+altiris remote control - Standard.cif"
"C:\Program Files\Symantec\pcAnywhere\awFileMgr.exe" /EncryptCaller "C:\Documents and Settings\All Users\application data\Symantec\pcAnywhere\Hosts" "ads.MYDOMAIN+altiris remote control - SuperUser.cif"
   net start awhost32

  )
)

If you haven't read the TECH article yet you absolutely need to before you try this script as you won't have the desired files without generating them yourself.

This script queries to see if the "Symantec PCAnywhere Host Service" (awhost32) is running and exits if it is.  If the service is present and NOT running then it copies the files from a network share, imports/encrypts them, and then starts the service.

NOTE:  the above syntax is for Windows XP.  Windows 7 will be slightly different but that's covered in the TECH article.

Edited to obscure our domain info.

Edited again to add a "del" line to the script.

Agreed. Because there's no transitional phase where I can temporarily keep the newer version talking to the older version (for instance, a 2-week window, so I could arrange to get on site at branch locations where I don't have technical help), I can't do the upgrade without losing contact with some of my branches; also, because of the encryption being tied to individual computers and no export function built into the GUI (you'd think that would be a no-brainer), there's no longer any practical way to transfer config files (CHF, BHF, CIF) between installs.

But there's another way to look at this, and that is that because pcAnywhere was treated as an unwanted step-child, it took them a lot longer than it otherwise would have to senselessly and irretrievably mess it up.

On the other hand, Backup Exec was a wanted step-child, and it also took them a long time to senselessly and irretrievably mess it up, which they've just finally gotten around to doing with the recently-released BE2012. With both BE and pcAnywhere I'm simply sticking with the current versions.

We need a new verb to describe this phenomenon. I propose "to symanteck," meaning "to senselessly and irretrievably, and with no apparent user benefit, screw around with and completey mess up an otherwise useful software product." Usage: "I used to love pcAnywhere, but they've gone and symantecked it."

GaryK