Video Screencast Help

PCAnywhere 10 service

Created: 29 Jun 2011 | 1 comment

Hello,  New to this forum and have been searching for help with PCAnywhere.  My problem is if the service is stopped I can not remotely restart it.  Is there a setting I am missing?  There is a substancial VMware environment and it is not physically possible to go to a console other than giving rights to users for VMware Client. I can stop the service remotely but am not allowed to restart it.  Rebooting the server everytime we need to start the service is not an optoin.

Service is Symantec pcAnywhere Host service and has a startup type of Automatic. This is what I see when I try to restart the service while connected through a remote session.

 

The host cannot run in a remote terminal services session.  Please run the host locally at the server.

and

Could not start the Symantec pcAnywhere Host Service on the Local Computer.

Error 1053:  The service did not respond to the start or control tequest in a timely fashion.

 

Any help with this is greatly appreciated.

Thanksin advance, Mike

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ICHCB's picture

When you try to connect useing RDP or TS to restart the service?

You will need to disconnect all Remote Sessions to restart the host service.   It sounds like there are still open sessoins when you try to remotely start it.     pcA  tries to run at the equivelent of root on every session that is running and it can't grab the video, keyboard and mouse from each session.  So all sessions must be ended and then it should be started fine.   That is why on boot it works fine.  No open sessions exist on boot.  

Check for the presence of any open TS or RDP sessions to confirm they have all been ended.   Also if any one if going to TS or RDP it would be good that the pcA service be stoped I have seen it become broken when a TS session is started and then it wouldn't run correctly until the system was rebooted.  

Basicly use pcA or TS/RDP but not both.

Cheers.

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