PcAnywhere 12.1 Dropping Connections In Terminal Services
Hello all,
I have a server that acts as a common gateway for my support staff. All of our clients have PcAnywhere hosts running and our support server is only used to connect to these hosts using PcAnywhere client.
The support staff RDP's into the support server then starts PcAnywhere and remotes into other clients.
It works about 95% of the time without issue. The problem that I run into is that every once in a while the PcAnywhere connection is dropped and then the person that dropped the connection cannot reconnect while others on the same support server can.
Logging off of RDP then logging back in sometime corrects the problem. Other times, the support person needs to log off of the RDP session, reboot their PC then RDP back in an like magic they can connect again.
Has anyone ever experienced this problem? If so, was there a resolution that you found?
Here are the specs of the support server.
Windows Server 2003 R2 Standard Edition SP2 with all security patches up-to-date
4GB Ram
36GB HD RAID 1
67 GB HD RAID 10
PcAnywhere V12.1 with all updates installed.
Any help is greatly appreciated,
John
Comments
There are some unusuall behaviors with TS and pcA.
TS isn't supported but might work is the answer. If it works it does if it doesn't then ya, it doesn't. Do the people logging in the TS have admin rights? I have found it works better when they do.
http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2008090910192760
Cherrs.
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Administrator Rights on the Server
ICHCB,
Thank you for the reply.
I had also thought about promoting everyone to an administrator, and tested it with the same issue cropping up.
I just think that it is strange that having to reboot the PC that is RDP'ed into the Terminal Server so that PCAnwhere will work again. That makes no sense; because after the RDP session is ended and then reconnected it should be a totally new terminal server connection. It is like the client PC has something hanging around that PCAnywere sets. I don't know how that is possible.
I would appreciate any other idea's you or anyone else may have on this subject.
Thank you,
John
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