PCanywhere 12.5.5 SP4 (1086) Problems requiring T.S. assistance.
I have been going insane with the PCanywhere 12.5.5 SP4 (1086) Retail Box Host & Remote version allowing connectivity after upgrading.
I always shut-down the HOST first, then perform the upgrade, preserving all existing data.
Most systems I have had to UNINSTALL the product completely, then REINSTALL and recreate all of the hosts and remotes manually all over again.
At first I thought there was a problem with USERNAME or PASSWORD length, but the real problem appears to be after the machine is rebooted. It will connect initially after installation, but once the machine reboots, it won't allow access again. There must be something unexpected going on in the installer with regards to the encryption key.
FOUND A BUG: There is definitely a bug (Windows 7 x86 or x64) that if I check the LAUNCH WITH WINDOWS box, after the machine has been restarted after installation, the machine will hang forever, requiring either a task manager shutdown or reboot to recover.
I have also found on forums/knowledgebase searches, two file fixes and one registry fix, but would love clarity as to what these fix and what they do:
File AWIO.DLL version 18.104.22.1681 copied to PCanywhere directory
File AWTERM32.DLL version 22.214.171.1240 copied to PCanywhere directory
32bit: HKLM\SOFTWARE \Symantec\pcAnywhere\CurrentVersion\Remote Control
64bit: HKLM\SOFTWARE\Wow6432Node\Symantec\pcAnywhere\CurrentVersion\Remote Control
Add DWORD: NonPCAHostTimeout and set to decimal value of: 45 (default value is 15)
These don't appear to have fixed MY problems, and the only fix I can find is total removal and reinstallation.
Any suggestions would be most appreciated.
Please note: Installation on all sides is this new version (no older copies). Our configurations are semi-complicated, with non-standard Host Ports 2000-64000, and the following Security Options are turned off (unchecked):
Prompt when receiving a remote TCP/IP session request,
Prompt to confirm connection,
Blank PC screen after connection,
Disconnect if inactive,
and the Encryption is set to the new AES256 standard (by default).
Windows firewall has an assigned INBOUND port rule for the specific PCaw port, and routers are designed to port-forward specific ports to specific machines based upon MAC-to-IP address assignments.
Am I missing an update (I ran Live Update from all machines with everything showing up-to-date) ? Most machines are running Avast antivirus program, could this be interfering with the installation (without notification) as everything appears to be working correctly ?
Intelligent Solutions (a computer VAR/Integrator)