Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

PCanywhere 12.5.5 (SP4) WINXP will not connect to WINXP hosts

Created: 12 Sep 2013 | 1 comment

After problems with migrated installs, found posting saying problem fixed with clean install so uninstalled and started clean, no joy. Updated to build 1206 and reverified router, windows firewall etc... WINXP will not connect to WINXP hosts. After long delay .... recieve "Communication Error" "Unable to attach to specified device".  Have unchecked prompt to confirm connection and prompt allow? what ever it is, no joy.

All running Norton ANtivirus (current program and updates) with windows firewall exceptions for pcanywhere exes.  Router port forwards are good.  Can connect from WIN7 to WIN7 hosts running NIS. Anyone have it working with WINXP to WINXP, Norton Antivirus config? Had tried disabling antivirus and firewall on version prior to last update.

Do I need to get the Solution version? It's not a version upgrade so why does support only give me the 12.5.5 version download?

Operating Systems:

Comments 1 CommentJump to latest comment

ssv1984's picture

Hi tech2013,

I believe you would have configured the remote and host file as directed in the below article's,

www.symantec.com/docs/TECH110700
www.symantec.com/docs/TECH110693

Make sure that you have the same built number in both remote and the host computer.

1. Are they are in same network or in different network?
2.Are you able to ping the computers?
3.Check with the PCAnywhere host service whether it is running in services (Run box - type "services.msc")
4. different network - we have to check with both the remote and host computer's router page to enable the ports 5631 & 5632.

Let us know the status

Thanks,
Siva

Thanks,

Siva