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pcAnywhere 12.6.7580 - Hide host tray icon

Created: 05 Jun 2012 • Updated: 12 Jun 2012 | 1 comment
This issue has been solved. See solution.

We recently ran into a mess with the newest pcAnywhere plugin version and had to downgrade our solution back to 12.6.7580, which worked good. Unfortunately when we downgraded the solution, our pcAnywhere policies were blown away and I noticed shortly after that the pcAnywhere tray icon re-appeared on our clients. I am doing some testing and noticed that changing the option 'Hide host tray icon' has no effect. I see the policy changes on the client (I also checked the XML on the policy and see the setting change) but the tray icon is not removed. Tried a reboot, resaving the policy, removing and adding the setting, restarting the pcAnywhere service, etc. etc., with no luck.

I looked through the reg keys associated with pcAnywhere and I dont see a setting for this... Is there a reg value I can add to change this? Or any other way that anyone knows about?

Appreciate your time.

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Jay Hicks's picture

Hello,

This post, https://www-secure.symantec.com/connect/forums/pcanywhere-windows-7-64bit, lists the reg keys to look for.

Post back if this helps or if you need more information.

Regards

SOLUTION