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PCAnywhere and DS6.9

Created: 08 Mar 2012 • Updated: 22 Mar 2012 | 3 comments
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We have a license for Altiris DS 7.1 and PCAnywhere solution. However, after testing it for a few months, we're not entirely sure we want to upgrade to 7.1 (we have too many issues with it, and just in general find it to be slower and more complicated than 6.9).

At the same time, however, we do need the ability to remote control clients running Windows 7, an PCAnywhere is clearly a much better solution than the remote control function built-in to 6.9. So now we're wondering - is there a way we can install the PCAnywhere solution and integrate it with DS6.9, without having to have a server running DS/NS 7.1?

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ICHCB's picture

Not a way that is supported.  I have read of posts where the files were harvested off a 7.0 server and then deployed using ds.   

A better option would be to talk to your sales person and get from them licenses for the full pcanywhere product that you can use until you migrate to 7.0 or 7.1   When 7.0 was first released there were a lot of exceptions made for 6.x users until they migrated.   Now that 7.0 and 7.1 are out I think they stopped making exceptions and so you would need to talk to your sales person or the product manager to get them to provide full pcanywhere liceses to use until your migration to the 7.x products.


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mike_plichta's picture

Alter the file "RemoteControlTools.ini" on the express share of your DS.  Add these lines to it.

RemoteToolEXEFilePath=C:\Program Files\Symantec\PCanywhere\awrem32.exe
CommandLine="C:\Program Files\Symantec\PCanywhere\CMS\admin11.chf"/c%AGENTIPADDR% 

You will then have a new remote control option when you right click a computer.  Your technician machiene has to have the PCanywhere client installed on it of cource.  What I did was simply copy/paste the c:\program files\symantec\pcanywhere folder from a machine that has the NS agent installed and therefore the pcanywhere agent plugin to my workstation in the same folder. 

It's possible to add a second entry if your workstation is a 64bit machine but you'd then have to pull the folder from a 64bit workstation with the NS agent installed on it.

You can also double click on "PCAQuickConnect.exe" and manually enter a computer name too.

In our environement, we have both NS and DS working side by side.  NS does patch management and provides the PC anywhere agent.  I recommend that you use the NS to deploy PC Anywhere agents. 

dmcbride's picture

What versions of DS and NS are you running?