Hi all, been experiencing this lately. I cannot launch pca QuickConnect from the console, from any machine. I can launch pca QuickConnect "manually", but not from the console. The following displays in the windows event logs:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/7/2014 4:24:54 PM
Event time (UTC): 10/7/2014 8:24:54 PM
Event ID: 99006cb7603d4d4abc439381c278e4fd
Event sequence: 28
Event occurrence: 9
Event detail code: 0
Application information:
Trust level: Full
Application Virtual Path: /Altiris/pcA
Application Path: F:\Program Files\pcA\Web\
Process information:
Process ID: 15452
Process name: w3wp.exe
Account name: IIS APPPOOL\Classic .NET AppPool
Exception information:
Exception type: FileNotFoundException
Exception message: Could not load file or assembly 'Symantec.pcA, Version=12.6.8212.0, Culture=neutral, PublicKeyToken=xx' or one of its dependencies. The system cannot find the file specified.
Request information:
Request URL: http://localhost/Altiris/pcA/RemoteControl.aspx?itemguid=xx
Request path: /Altiris/pcA/RemoteControl.aspx
User host address: ::1
Is authenticated: True
Authentication Type: Negotiate
Thread information:
Thread ID: 251
Is impersonating: False
Stack trace: at Symantec.pcA.Web.RemoteControl.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
And in the Altiris logs:
Unhandled exception.
System.IO.FileNotFoundException (Symantec.pcA.Web): Could not load file or assembly 'Symantec.pcA, Version=12.6.8212.0, Culture=neutral, PublicKeyToken=xx' or one of its dependencies. The system cannot find the file specified.
at Symantec.pcA.Web.RemoteControl.Page_Load(Object sender, EventArgs e)
Couple things to note:
pcAnywhere is intalled on the SMP, but the policy keeps failing with 1001 (it keeps re-trying).
The pcAnywhere Host Service on the SMP keeps stopping. It will start for a few minutes, then stop.
Not sure if either is related. Any help is much appreciated. Thanks!