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PcAnywhere communications error

Created: 01 Feb 2013 | 5 comments

Hello,

i am using PcAnywhere 12.5 Build 8096 in my enterprise. i put the server in a Special VLAN, which is separated from my LAN with a firewall. I opened All the ports recommended (5631 and 5632), but when i tried to remotee control a PC in my LAN i have an error (commincatiosn errors, unable to Attach the specified device). i have read all the posts about it, including:

- to check the service Pc Anywhere (https://www-secure.symantec.com/connect/forums/app...)

- check Firewall rules (http://www.symantec.com/business/support/index?pag...)

But all i have tried, is not working properly, i am beginning to try that this product is to complicated to use than others vendors.

Perhaps i will not take a licence next year

if somebody has this issue in his network, i am hearing.

thank you

Comments 5 CommentsJump to latest comment

ICHCB's picture

If you test connecting to your server from a system that is in the same vlan does it work?  If not then you can look more at the host's settings.   If you can connect then you can look to the network set up as the source of the issues.

 

     

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Sachin Sawant's picture

Same problem i m facing, kindly past the file .dll in PCAnywhere folder and check it, i am shower problem has solve.

AttachmentSize
PCAQuickconnectDll.zip 34.89 KB
honey_jack's picture

Check this one also
Unable to attach to specified device
Article:TECH41502 | Created: 2009-02-25 | Updated: 2012-06-06 | Article URL http://www.symantec.com/docs/TECH41502

Thanks & Regard

Honey Jack

 

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ICHCB's picture

You can also test connections form the system in the dmz to it's self.   test from it's self connecting to the loop back 127.0.0.1 address if this works then you know that the host is set up and working correctly If it doesn't confirm that the host service is running.  Keep in mind that an RDP session will cause the host to not work correctly so disconnect all rdp sessions and then restart the host service.

 Then try the local IP if this works then you know the local firewall is set up correctly.   If it doesn't then look to the local firewall to see if it is blocked.

Then try the public IP (assuming that is how you intend to connect to it) and if this works then you know that the routing and firewalls from the outside are set up correctly.   

Hope that helps.

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Ousman's picture

i have tried with the local machine, but it is not working too.