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pcAnywhere connection/display issues

Created: 30 Apr 2014 • Updated: 28 Jul 2014 | 4 comments
This issue has been solved. See solution.

Hi,

 

I've been using pcAnywhere for years. Used it to remote into cleints PC's and Servers. Currently using version 12.5.5 build 1208.

pcAnywhere worked flawlessly with Windows XP. Never had an issue.

Since Windows 7 has come out, there have been issues with the Host screen display looking scambled or the host system becoming unresponsive. I don't have any issues getting connected, but soemtimes I can only work for a few minutes before the Host becomes unresponsive and I have to end the session and then reconnect. Ot the Host screen is unreadable because it is scrambled.

I have gone through the suppoert sites and applied the suggestions

1. Disabled the Mirror Driver.

2. Disabled Aero Peek

3. Tweak the refresh rate when not using the Mirror Driver.

 

Basically I applied these Reg hacks:

-------------------------------------------------------------------------------------------------

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\DWM]
"EnableAeroPeek"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\pcAnywhere\CurrentVersion\Host]
"UseEchoDriver"=dword:00000001
"ActiveWindowScanning"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\awecho]
"Start"=dword:00000004

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\awecho\Device0]
"MirrorDriver"=dword:00000001

----------------------------------------------------------------------------------------------------

pcAnywhere works better but still not flawlessly.

1st, is there something that I did that was wrong?

2nd, Is there anything else that can be done to help fix the problem?

Thanks.

 

Operating Systems:

Comments 4 CommentsJump to latest comment

James007's picture

Does this help ?

This issue has been resolved for pcAnywhere box 12.5.5 1206 (sp5)  and can be gotten by running Live Update or applying the stand alone installer attached to the following kb. www.symantec.com/docs/TECH198989

Black or Grey screen is observed for a pcAnywhere remote after connecting through a pcAnywhere host

http://www.symantec.com/business/support/index?page=content&id=TECH197172

 

How to resolve video issues with pcAnywhere Solution

http://www.symantec.com/business/support/index?page=content&id=TECH122340

SOLUTION
Sumit G's picture

Troubleshooting pcAnywhere TCP/IP connections

https://support.norton.com/sp/en/in/home/current/s...

https://www-secure.symantec.com/connect/forums/pca...

Black or Grey screen is observed for a pcAnywhere remote after connecting through a pcAnywhere host.

Article:TECH197172  |  Created: 2012-09-24  |  Updated: 2012-11-08  |  Article URL http://www.symantec.com/docs/TECH197172

Regards

Sumit G.

James007's picture

Do you need more help here ?

If not Please update your thread (Mark as Solution).If multiple post help you please select "Request split solution" option.

Sumit G's picture

Incase your issue is still persist, try it

Slow connection speeds or login issues with pcAnywhere

Article:TECH142407  | Created: 2010-10-21  | Updated: 2013-05-13  | Article URL http://www.symantec.com/docs/TECH142407

PcAnywhere constantly freezes and is generally unusable on Windows 7 x64 machines

Article:TECH162674  | Created: 2011-06-19  | Updated: 2011-06-23  | Article URL http://www.symantec.com/docs/TECH162674

Regards

Sumit G.