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Pcanywhere installation Error

Created: 01 May 2013 • Updated: 15 May 2013 | 13 comments
This issue has been solved. See solution.

Pcanywhere installation Error

pcASolInstaller-pcAClientInstallManager-TRACE.LOG

[05.01.2013 - 17:37:54]General-I: ------------------------- pcAClientInstallManager Started -------------------------
[05.01.2013 - 17:37:54]General-I: Entered in ***WinMain*** function
[05.01.2013 - 17:37:54]General-I: ------------------------------------------------------
[05.01.2013 - 17:37:54]General-I:    SYSTEM INFORMATION STARTED
[05.01.2013 - 17:37:54]General-I:  Detected Operating System : Windows XP with Service pack 3
[05.01.2013 - 17:37:54]General-I:  pcAClientInstallManager PID : 2568
[05.01.2013 - 17:37:54]General-I:    SYSTEM INFORMATION FINISHED
[05.01.2013 - 17:37:54]General-I: ------------------------------------------------------
[05.01.2013 - 17:37:54]General-I: WinMain:: command line parameter is : /iall
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckIfNSServer*** function
[05.01.2013 - 17:37:54]General-I: Altiris\eXpress\Notification Server key not found. This is not a Notification Server
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckIfNSServer*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckpcAnywhere*** function
[05.01.2013 - 17:37:54]General-I: CheckpcAnywhere:: pcAnywhere is not Installed.
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckpcAnywhere*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***AltirisAgentPlatform*** function
[05.01.2013 - 17:37:54]General-I: RegOpenKeyEx:: Error reading Altiris Agent Key Error code : 2
[05.01.2013 - 17:37:54]General-I: Leaving ***AltirisAgentPlatform*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckAndUnInstallCarbonCopy*** function
[05.01.2013 - 17:37:54]General-I: CheckAndUnInstallCarbonCopy():: Carbon Copy is not installed
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckAndUnInstallCarbonCopy*** function
[05.01.2013 - 17:37:54]General-I: Entered in ***CheckpcAAgentInstallation*** function
[05.01.2013 - 17:37:54]General-I: RegOpenKeyEx:: pcAAgent is not installed
[05.01.2013 - 17:37:54]General-I: Leaving ***CheckpcAAgentInstallation*** function
[05.01.2013 - 17:37:54]General-I: Main():: Install Host
[05.01.2013 - 17:37:54]General-I: Entered in ***InstallHost*** function
[05.01.2013 - 17:37:54]General-I: InstallHost:: Executing Host File Symantec_pcA_AutoStart_Host.exe

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James007's picture

Hi,

[05.01.2013 - 17:37:54]General-I: WinMain:: command line parameter is : /iall

Could you try to Install manually Pcanywhere client ?

try to clean if any registry entry available in system and again try to install pcanywhere client. 

bkpatra's picture

Ok, i will try to clean the registry and install again.

bi_weiss's picture

Hello, I've the same problem with only one computer, manually or from the SMA the result is the same : Symantec_pcA_AutoStart_Host.exe hangs up but where? I don't know because the log file tells not much more than this :

General-I: InstallHost:: Executing Host File Symantec_pcA_AutoStart_Host.exe

The key pcAnywhere in HKEY\LOCAL_MACHINE doesn't exist and I've deleted all keys in the registry about pcAnywhere but the problem is still here...

Another idea maybe?

Thx

James007's picture

Hi bi_weiss

Did the Pcanywhere client are installed ?

if no please post the pcanywhere log.

bi_weiss's picture

Not at all, nothing happens 

the computer's log file is the same than bkpatra.

The last Line is : Executing Host File Symantec_pcA_AutoStart_Host.exe but I'll post the complete log file from the beginning of one attempt of pcA installation to the hang up

Another information : "pcAClientInstallManager.exe" stays un the taskmanager and do nothing...

and no errors or events in the windows event viewer

very strange problem!

W007's picture

Hi,

Could you provide more info..

OS version and pcanywhere version also

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

bi_weiss's picture

Hi manish, it´s a windows xp sp3 computer and a 12.6.7 pcA version. 

Thx

consoleadmin's picture

Hi BI_WEISS/BKPATRA

Check the attach thread steps and link then checkthe status of your issue.

https://www-secure.symantec.com/connect/forums/error-installation-1

Thanks.

technical_specialist's picture

 

 

Clear the cache folder from below path, may be the corrupted/old pcanywhere file available there,  after that  reinstall and check.

C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache

 

SOLUTION
bi_weiss's picture

Hello everybody,

After your comment, I've cleaned the cache folder of the pcA software delivery c:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache

and after redownload, it's ok, the pcA host and plugin has been installed correctly !

Thanks

bkpatra's picture

thanks. now installation is success after cleaning cache.