Video Screencast Help

pcanywhere issue

Created: 11 Dec 2013 • Updated: 15 Dec 2013 | 10 comments
jhd's picture
This issue has been solved. See solution.

Dear All,

 I am trying to connect to take controle of a system of my remote branch machine through pcanywhere but only black screen is appear.

How can i resolve this issue.

Operating Systems:

Comments 10 CommentsJump to latest comment

ᗺrian's picture

This should've been posted in the pcanywhere forum, not altiris.

Would you like me to move it for you for better visibility?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jhd's picture

yes sir, Please move. i dont have much knowlege about this.

Ambesh_444's picture


Black screen is observed for a pcAnywhere remote after connecting through a pcAnywhere host.

Article:TECH197172  |  Created: 2012-09-24  |  Updated: 2012-11-08  |  Article URL

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

AJ_01's picture

What is the Operating System and which Pcanywhere running n the system? 

PcAnywhere Black Screen after connecting to Windows Vista or Windows 7.
Article:TECH173037  |  Created: 2011-10-27  |  Updated: 2012-05-16  |  Article URL
  How to disable Session Controller
Article:TECH134559  |  Created: 2010-01-30  |  Updated: 2010-01-30  |  Article URL
Symantec pcAnywhere 12.5 SP5 build 1206 release information
Article:TECH198989  |  Created: 2012-10-25  |  Updated: 2013-03-14  |  Article URL



Anton_Nejolov's picture


What version of PCAnywere host you're using, if it has old version, try to upgrade it to 12.5

James007's picture


That issue are fixed Symantec pcAnywhere 12.6.7 Hot Fix (HF1) readme

Issue 9: Black or gray screen was displayed during the new installation of pcAnywhere or during authentication while connecting a remote system to a host computer after the new installation.
For more information, refer to the following article:

consoleadmin's picture

Which pcanywhere version running?

upgrade in 7.5