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pcAnywhere is not properly installed. Remove the current installation, then try installing again.

Created: 24 Feb 2011 | 7 comments

We installed pcAnywhere trail verison in our Windows 7 64 Bit laptop and later we uninstalled the trail and purchased the full licensed version and installed in the same laptop. We got this following error. We tried many options still problem not solved.

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Symantec pcAnywhere
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pcAnywhere is not properly installed. Remove the current installation, then try installing again.
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OK  
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API's picture

Delete all the releted files like from Program files, and clear registry using registry cleaning tools or u can do that directly from regedit.

then restart the system and try installing again, then it shoud run.

ICHCB's picture

12.5 build 463 is needed for windows 7 support.   You will need to install the 12.5 build 442 and then install SP2 (build 463)

You can download build 463 here.

http://www.symantec.com/business/support/index?page=content&id=TECH132060

 

depending on what version you have this may apply.

http://www.symantec.com/business/support/index?page=content&id=TECH109714&locale=en_US

cheers.

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Finger's picture

I am having the same issue as the OP above.  I installed PCAnywhere trial 12.5.  The trial expired so I uninstalled it and reinstalled.  Now I get the same error as above when I run PCAnywhere.  The error is...  "pcAnywhere is not properly installed.  Remove the current installation, then try installing again."

I properly removed the trial.  I have removed and reinstalled PCAnywhere 12.5 several times.

I found a similar article relating to PCAnywhere 12.1.  In this case Symantec providered a batch file that cleaned the registry and removed the 12.1 data that was still present.  I tried this same batch file for my situation but it did not help.  See the article...

http://www.symantec.com/docs/TECH109714

 

I have applied all of the latest updates to PCAnywhere 12.5.  These did not fix the issue.

So, it looks as though I need something similar to the above article in order to properly remove the trial software from the registry.  Anyone have any ideas?

error.png
ICHCB's picture

Have you tried uninstalling and then searching for pcAnywhere files left over and registry keys left over?

The batch file targets a reg key and the pitcm4.sys did you manualy search for this file and this key?

ECHO.

Echo This batch file will remove the Symantec pcAnywhere 12.x trial version registry keys that are left by the installer.

ECHO Y | REG delete HKEY_CLASSES_ROOT\CLSID\{D80946FF-24F1-4be8-B253-D5F9CF533A00}

cd %systemRoot%\system32

del "pitvm4.sys"

I would also suggest that any remnant pcAnywhere keys or folders be cleaned up before intalling the full 12.5 program.

cheers.

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Finger's picture

Yes, I have already attempted this.  I deleted about 6 keys after the uninstall of PCAnywhere but still no luck.  The batch file tries to delete a key that is not present on the system where pcAnywhere 12.5 trial was installed.  It looks like this batch file was written for 12.1.  So my assumption is that 12.5 has a separate key that needs to be deleted?

It looks like somone suggested rebuilding the pc on another thread but that is not an option for me either.

I understand why Symantec has a special key somewhere in the system.  It prevents people from installing the trial, using it until it is expired, uninstalling it and then just reinstalling it to get another 30 days.  However, once you buy the product there has to be a way to get the trial uninstalled!!

Finger's picture

I was able to resolve my issue.  I installed process monitor on the machine and filtered for the pcAnywhere EXE.  I discovered that since this is a 64 bit machine the HKEY Class Root value which needs to be deleted is placed in the WOW6432Node.  The GUID which needs to be deleted is still the same.  Once deleted I was able to execute pcAnywhere without the error showing up.  Hope this helps some of you out there seeing the same issue.

ICHCB's picture

I have gotten lost several times looking for reg keys for one reason or another and then found that they were in the wow6432node.   Thanks for posting.

cheers.

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