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PCAnywhere - Please share your experience on putting it on Desktops and Servers

Created: 27 Aug 2013 • Updated: 17 Sep 2013 | 11 comments
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We own the solution,  and we are thinking of using this solution as our main strategy to manage all of our desktops and servers across the enterprise. please share your  experience with this solution.  Does it work well if everything is configured right?  or share your lesson learned. 

 

 

Operating Systems:

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HighTower's picture

12.6.7 HF1 really fixed almost all of our issues.

One of our big gotchas has to do with the Read Only Domain Controllers in our environment.  Search the KB for that as there is a registry setting that you have to populate out.

The one big downside that I haven't gotten ironed out yet is how to quickly get the PCA policy apply to a freshly-built computer.  Well, that and breaking our Help Desk and Tech teams' addiction to the DS6.9 remote control tools and get them using PCA instead...

SK's picture

Create a filter containing resources that do not have all required plugins, and assign a SMA configuration policy to it that has a more frequent configuration request interval than completely managed resources.

When a resource reports back that it has all required plugins, it will drop out of that filter and be targeted with a production SMA configuration policy.

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HighTower's picture

This is going off-topic but my DS6.9 PC builds are scripted to install the SMA and all subagents, including PCA.  My techs want to be able to PCA a computer immediately after it's built.  Right now it takes some amount of time before the new computer gets the PCA connection policy.

It would be nice if I could import the PCA connection policy as a commandline, or some other mechanism to get the computer remote-controllable immediately.

SK's picture

Has the DS job initiate a SMA send basic inventory action, use either the ASDK/Task Server task to update the pcA policy filter more frequently, and have DS to initiate a SMA request configuration action.

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BugTastic's picture

We just use RDP to connect to servers. What benefits would you get using it on servers. PCA for supporting clients only. All issues we had seem to have been ironed out eventually and it seems pretty solid now.

 

HighTower's picture

I agree with Bug.  We usa PCA for clients, RDP and/or VMware console and/or ILO for servers.

JeanWilson's picture

Is it compatible with windows 7? And why not use with servers? Is it buggy with servers?

BugTastic's picture

Yes, compatable with Windows 7. Question is why would you use it on Servers when you have RDP. Whats the point. You can use it but I find RDP better for servers. I would guess its primarily a support tool. Used to connect to clients where you and the user can see whats going on. No need for that on a server. Still, no reason why you cant use it on servers though.

 

 

JeanWilson's picture

Compliance, audit, value add. Same thing why people use Dameware. Rather than rdp, you can have a filter list of your servers and easily right click and start managing. Or during a shared session during troubleshooting, list goes on and on. Send files over or sync folder, where you put your tools to the server.

JeanWilson's picture

so I install PC anywhere and was testing it today. I noticed that the refresh rate is really really slow are you guys experiencing the same thing. I'll share some screen shots later but what's your experience as far as the video refresh or is there anything I need to configure to my settings that I need to do?

andykn101's picture

You have to reboot the client PC for the video shadow driver to load, until it does the video shadowing is very slow.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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