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PcAnywhere remote connection attempting to initialize - won't connect

Created: 11 Apr 2013 • Updated: 11 Apr 2013 | 3 comments

Just upgraded from 12.5.0 to 12.5.5 on A Windows 7 machine.  I've been using the same hosts/caller/IP's for years and after moving to 12.5.5, when trying to connect, a brief 'Initializing' window flashes and then I am presented with an error pop up 'Cannot connect to...'

The only time I have ever encountered an 'Initializing' window is in the old days using dial-up modem.  I have all my settings for TCP/IP connection correct.  Is therre a preference for modem or TCP/IP defaults?

Any ideas?

Operating Systems:

Comments 3 CommentsJump to latest comment

W007's picture

hello,

are you able to telnet port 5631

look some symantec kb's

How to troubleshoot pcAnywhere connection issues
Article:HOWTO30289 | Created: 2010-06-16 | Updated: 2012-07-20 | Article URL http://www.symantec.com/docs/HOWTO30289

some of artical

https://www-secure.symantec.com/connect/blogs/pcanywhere-best-practices-and-troubleshoot

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

consoleadmin's picture

Check it

After upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7, the pcA Quick Connect program cannot connect.
Article:TECH187308  |  Created: 2012-04-25  |  Updated: 2012-06-19  |  Article URL http://www.symantec.com/docs/TECH187308

Thanks.

ICHCB's picture

Do make sure both machines have been upgraded to the latest version.    12.5.5 isn't backwards compatible so if your host was still 12.5.0 and your new remote is 12.5.5 that will fail.   http://www.symantec.com/docs/TECH187308 notes this as one of the reasons you may not be connecting.  

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