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PCANYWHERE Service issue

Created: 25 May 2011 • Updated: 25 May 2011 | 10 comments
adnant's picture

Dear All,

I am deploying the Altiris CMS 7.1 all Agents through script most of the machines i am unable to remote control through PCANYWHERE, when i check the client side services PCANYWHERE Service is not Running when i am trying to restart find the below error which i am finding

Please Advise

Thanks

Adnan

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jharings's picture

products running on the system?

Jim Harings
HP Enterprise Services
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EdT's picture

Also, do you happen to have McAfee antivirus installed? The default behaviour of McAfee is to remove the executables from remote control software, so check whether your antivirus solution (if not McAfee) might be interfering with the PC Anywhere install. The A/V log(s) may help.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

MitchInOmaha's picture

Is there a chance there was an active RDP session on that box that you were trying to start the service on?  The pcAnywhere host service can not start when there is an open RDP session, whether anyone is actively connected to it, or not.

-- Mitch

-- Mitch

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onaroll's picture

Try setting it up for delayed start.

siddharth.kakkar's picture

Start the service without a remote control...This might solve the issue....

cnpalmer75's picture

Try rebooting the this particular computer. The service is set to start automatically. Upon reboot if the service is not started then you know there is an error with the service or underlying components and take the next troubleshooting step from there.

Benjamin Palmer
Specialist | Client Design
Director | Symantec CT User Group

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ICHCB's picture

An updated installer and patches for some issues seen in pcA from the CMS 7.1 environment.

From the error it looks like you may be RDPed in to the client, make sure you are not as they conflict.  

Here are some updates that resolve a few issues that were in the initial release.

http://www.symantec.com/business/support/index?page=content&id=TECH159257

http://www.symantec.com/business/support/index?page=content&id=TECH159971

cheers,.

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adnant's picture

Hi,

Thanks for the response well even i open the case with sysmantec and they forward me the same link but still it nots works as well

Thanks

Adnan

tbarkdull's picture

PCAnywhere conflicts with Remote Desktop and if it is enabled will stop the service. Symantec was too lazy to write their own code for PCAnywhere. With the proliferation and use of RDP, a conflict was inevitable.

http://www.symantec.com/business/support/index?page=content&id=TECH41502

SYMANTEC...FIX YOUR PRODUCT!!!!

cnpalmer75's picture

How about creating a task which will restart the pcAnywhere service? Just as quick as the net stop/start script and no need to establish a connection to the device. It would execute through the SMA using Task services.

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Benjamin Palmer
Specialist | Client Design
Director | Symantec CT User Group

If you find this post helpful please give it a thumbs up!
If you find that this solves your problem please mark it as the solu