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pcAnywhere Settings I Hope are Possible

Created: 23 Oct 2012 • Updated: 25 Oct 2012 | 11 comments
This issue has been solved. See solution.

I found this thread that makes me think what I want to do is not possible http://www.symantec.com/connect/forums/pcanywhere-background-when-taking-control

What I hope to do and am wondering if it is possible: when connecting or disconnecting, there is no pop up baloon alerting the user I have connected or disconnected.  I tried hiding the host tray icon which does vanish, but when I connected, it appears alerting the user.

Is it possible to not change the background (or wallpaper) when connecting?  I tried some registry entries that did not do what I wanted, but any advice is appreciated. 

pcAnywhere agent plug-in version: 12.6.8096

Thanks.

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ICHCB's picture

You can set up pcAnywhere to be used to silently observe an end point (spy on your end point)

https://www-secure.symantec.com/connect/forums/unnoticed-or-transparent-connection-pcanywhere

You will need to make changes to the host and the remote.   In the Full pcAnywhere product some of these settings can be set in the GUI but in pcAnywhere solution they are only controlled in the Registry.  Note that there is a change that has to be made in the host and the remote machine to make it work as a silent observation tool.

 

To add the needed Service Stealth Mode registry key on a host machine. 

  1. Exit all open programs.
  2. Open the Start menu click Run.
  3. In the Run dialog box, type regedit and then click OK.
  4. In the Registry Editor, locate and select the following registry key:
     HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host
  5. Click Edit > New > DWORD Value.
  6. Rename the DWORD Value to ServiceStealthMode and then press Enter.
  7. Press Enter to open the Edit DWORD Value dialog box.
  8. Change the Value data to 1, and then click OK.
  9. Close the Registry Editor, and then restart Windows for the changes to take effect.

To modify the the needed registry keys on the remote machine.

  1. Exit all open programs.
  2. Open the Start menu click Run.
  3. In the Run dialog box, type regedit and then click OK.
  4. In the Registry Editor, locate and select the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Remote Control
  5. Right click and modify the following keys from 1 to 0
    DisableHostActiveDesktop
    OptimizeDesktop

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SOLUTION
Gary Karasik's picture

Thanks for posting this. Keep in mind that depending on your bandwidth settings, the client might still see a change in his/her desktop background.

GaryK

joegman's picture

Thanks for the fast response, ICHCB.

When you say host, I assume you mean my altiris notifciation server, correct?  My problem is my registry goes like this on my server:

HKLM\Software\Symantec\RPAM\SecurityInfo\ and that is it.  However, I do have: HKLM\Software\Altiris\pcAnywhere Solution\

Should I install the agent on the Altiris sever so the registry path you mention above gets created? Should I create the path by hand?

However, my task server (I am very new to Altiris and currently only have one task server setup) does have the registry path you mention.  Do I make the registry entry on the task server or the notificaiton server? 

Thanks.

joegman's picture

I made the change on the task server, rebooted, but the wallpaper still gets changed on a client when I use pcAnywhere to connect.  However, the pcAnywhere icon in the systray is no longer saying connected/disconnected, so that is one thing done.

ICHCB's picture

Host is the machine being controlled.   The one with the pcAnywhere solution installed on it being connected to.   The remote is the one who is launching the quick connect application to do the remote controlling. 

Host = end point.

Cheers,

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joegman's picture

Thanks for your help, ICHCB.

So far I am striking out.  I made the registry changes on the client side.  I made the registry changes on my task server.  No changes made on my NS yet because I do not have the registry entries mentioned above on it.  The wallpaper still gets removed.  And aero (win7) gets turned off.  I forgot to mention above that was one thing I wanted not to happen because it can alert the user.

Does anyone have advice or another method?

Thanks.

ICHCB's picture

What machine are you launching the remote session from?  That is the one that will need to have the settings.   If in doubt use the pcanywhere Quick connect program from your desk to launch the remote.   but first make sure that the following registry keys are applied to your desk system.  (remote) 

 

To modify the the needed registry keys on the remote machine.

  1. Exit all open programs.
  2. Open the Start menu click Run.
  3. In the Run dialog box, type regedit and then click OK.
  4. In the Registry Editor, locate and select the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere\CurrentVersion\Remote Control
  5. Right click and modify the following keys from 1 to 0
    DisableHostActiveDesktop
    OptimizeDesktop

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joegman's picture

I am launching the remote session from my Symantec Management Console on my Altiris server.  I just noticed that when connecting from the console, I do not have a prefrences option.  However, if I use the shortcut for pcAnyhwere on the desktop, I have prefrences.  From there I noticed I can uncheck Optimize Desktop for remote control and uncheck Disable host's active desktop.  I have not made time to fully test, but on my XP machine, everything works just like I want.  On the win7, the only problem is Aero gets disabled.  Even if I have made the registry changes on the host.

So you don't think I am taking crazy pills, I have included a screen shot of my Altiris servers registry.  I do not have HKLM\Software\Symantec\pcAnywhere

I will follow up soon, thanks for your help IC.

registry.png
ICHCB's picture

I don't think you are taking crazy pills but I don't think we are on the same page.      You are sitting infront of your NS's keyboard and monitor launching pcAnywhere to make your connections?     If so then there is where you are going to put in the needed reg keys.

If you are sitting in front of your keyboard and monitor then on your machine is where you need to put in the remote registry changes.    And on the win 7 it may be that you will need to disable the pcanywhere mirror driver to get around the aero downgrade as it can't run while the mirror driver is engaged.

 

http://www.symantec.com/docs/TECH110005

 

cheers

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ICHCB's picture

Glad to help and hope it is working for you now.    Now that it is all going did you end up needing to disable the mirror driver on the win7 box's to prevent the aero disableing?

 

cheers.

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