Video Screencast Help

pcAnywhere slow on windows 7 64bit machines

Created: 08 Mar 2012 | 2 comments

I am using pcAnywhere 12.6 SP2 with HF1 and on Windows XP and Windows 7 32bit machines it runs fine but on Windows 7 64bit machines it is really delayed on what I see on my end versus what the end user sees. I have to click on the desktop to get the screen to update. Is anyone else seeing this or do you use a diferent remote control system?

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ADIT's picture

Try switching it to Low Bandwidth for that session.

It's the only thing I've found that helps.

Since they started pushing out the updates last month pcAnywhere's stablility has went out the window.

ICHCB's picture

Make sure the video driver on the host is the most updated.  #1 preventable issue with performance problems is old video drivers.   Aslo check the bios I have found several times now that systems with integrated Intel video cards have bios updates that resolve video issues.  

Assuming that it is still a problem after the video drivers are updated and the bios is updated try disableing the mirror driver.   I have found better performance from the legacy drivers that were used back in the day.   Symantec kept those drivers in the product but doesn't use them by default.   If the issue is pcAnywhere related it is likely the mirror driver that is the issue especially in a 64bit environment.  (as Adit noted pcAnywhere has a history of not being stable)

http://www.symantec.com/docs/TECH110005

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