Our Antivirus was working fine and lately I can see some of the workstations have dropped off from the management list. I noticed this when I upgraded from 12.1 MP1 to 12.1.4013.4013. As you can see from the attached doc the PCs are communicating with the server and has the right sylink.xml file as well as a pc which is visible on the management console. It is even updating the antivirus on a regular basis except the visibility. I even searched the whole heirarchy and cannot see these machines when searched. I need some in correcting the issue.

Regards

Venkatesh

Attachment(s)

symantec clients not visible.docx   110 KB 1 version

Enable sylink logging and post the log here for review

http://www.symantec.com/docs/TECH104758

I have attached the log Brian

Attachment(s)

sylink_3.zip   79 KB 1 version

is the machine imaged with SEP client installed?

Yes

I have even re-installed the Symantec Endpoint protection on one of the machine which appeared briefly on the management console and then disappeared.

when you uninstalled, did you verify if the registry entry and xml pertaining to hardware id is removed?

follow the steps here and let know if it helps

http://www.symantec.com/business/support/index?page=content&id=TECH97626

Perfect, It worked like a treat and the pc is registered. I will follow the process and ensure that the affected PCs are back and visible. Thanks for your help

Venkatesh

Thats because of duplicate hardward ID delet it , it will show up in the manager

http://www.symantec.com/business/support/index?page=content&id=TECH97626

next time you need to follow this

How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

glad to hear :-)

Hi

Please follow the link below

http://www.symantec.com/business/support/index?page=content&id=TECH97626

Regards