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PECTAgent Application Error

Created: 29 Jan 2013 • Updated: 29 Jan 2013 | 8 comments
This issue has been solved. See solution.

Good day everyone,

During PXE boot up (Never during automation), I recieve the following error:

 

 

After clicking OK, the macine reboots. I have tried to rebuild the preboot enviroments, use x86/x64, tried different machines and all of them do the same thing. Any suggestions on what I might do?

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mclemson's picture

Can you post the agent logs, especially the PECTAgent logs?  If you can get to a command prompt when that error occurs, they're located at X:\Program Files\Altiris\Altiris Agent\Logs.

Have you tried clicking 'Recreate Preboot Environments' in the console and then updating the config of the site server(s) being used, and then confirming that BootWiz.exe runs on the site servers and completes, then testing again?  It could be a corrupt WinPE environment.

Is this present in both 32-bit WinPE and 64-bit?  Is it present for all hardware types or only certain models?  Does this happen repeatedly or is it intermittent?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Chris Kader's picture

When I rebuild, I do not see BootWiz.exe run, butI am not sure on what config you are refering to. My WAIK folder is 563 MB.

 

It happens in both 32 and 64 enviroments and it happens on every PXE boot.

Chris Kader's picture

Seems I resolved my issue. I had to repair WAIK by running the MSI setup with skipaim=1 and modify the install DIR.

SOLUTION
mclemson's picture

Got it; sounds like you were using DS 6.9.  Be sure to specify version when posting -- I was replying with 7.x. solutions.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

mclemson's picture

Oh.  Well, when you click 'Recreate Preboot Environments' in the console, you can accelerate and monitor the process on a site server by opening the Symantec Management Agent GUI and clicking 'Update' to update the configuration/policy.  When this occurs, if you watch Task Manager on that site server, you'll see BootWiz.exe run as it regenerates the preboot environments.  When BootWiz.exe completes, the process is complete and you're ready to test.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

etk1131's picture

Are you using HTTPS?  We had pretty much the same result when we tried to use HTTPS for the NS.  We had to switch to HTTP for everything to work.