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A pending action is associated with the resource request. User intervention may be required

Created: 13 Apr 2012 | 2 comments

NBU 7.1

When I start the backup both windows and unix server generate the message  "A pending action is associated with the resource request. User intervention may be required. ()".

Windows and Unix, both the servers are connected to respective standalone Tape drives.

I able to see the tape device configuration and tapes are getting displayed when inventory runs.

The Drive status are UP.

In the Device Monitor, the pending request is getting displayed.

Assign or Dey request none of the options are working. It comes back to same state.

Tape drives are reconfigured.

14-04-2012 10:40:50 - Info nbjm(pid=12072) starting backup job (jobid=930) for client xxxxxx, policy xxxxxx01, schedule Full 
14-04-2012 10:40:50 - Info nbjm(pid=12072) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=930, request id:{E32DED0F-B02C-4F06-A1C0-5B690C969300}) 
14-04-2012 10:40:50 - requesting resource xxxxxx01-hcart
14-04-2012 10:40:50 - requesting resource xxxxxx-01.NBU_CLIENT.MAXJOBS.xxxxxx
14-04-2012 10:40:50 - requesting resource mxxxxxx01.NBU_POLICY.MAXJOBS.xxxxxx
14-04-2012 10:40:51 - awaiting resource xxxxxx-01-hcart A pending request has been generated for this resource request.
  Operator action may be required. Pending Action: No action.,
  Media ID: LON101, Barcode: --------, Density: hcart, Access Mode: Write,
  Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
  Volume Group: ---, Action Acs: N/A, Action Lsm: N/A

Comments 2 CommentsJump to latest comment

Marianne's picture

Media Id LON101 is available, it has space left, it fits the pool and retention requirement for the backup that is due.

NBU is asking you to load tape id LON101 into the drive.

Inventory has no effect with Standalone tape drives - it is meant for robotic tape libraries.

Have you read all the documentation available for media management when using Standalone tape drives?

Admin Guide II contains the following topics:

How NetBackup selects media
How NetBackup selects media depends on whether the media is in a robot or a standalone drive.
See “About selecting media in robots” on page 189.
See “About selecting media in standalone drives” on page 193.

Admin Guide for UNIX,Linux, II
Admin Guide for Windows, II

Some TN's (old but still valid)

There are also various discussions in this forum about Standalone tape drives.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Mark_Solutions's picture

When you see the pending request in device monitor it means that NBU is not aware that the tape is actually in the drive - so maybe it has not been used before and does not have its header written.

If you are sure the tape is in the drive then go to device monitor and drag the pending request onto the tape drive that has the tape in it to satisfy the request.

If it is the first time the tape has been used it will then write its header and start the backup.

It is best to label your tapes before using them so that they get detected in the drive and do not need that manual intervention

Authorised Symantec Consultant

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